Community Administrator
Westcorp Inc. - Calgary, AB

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Job Status: Full-time
Department: Property Management
Property Name: London at Heritage Station
Location: Calgary, AB
Reporting To: Property Manager

Position Summary:

Performs a wide variety of administrative and support duties, leasing support and assistance to the Property Manager in the execution of his/her duties including training, maintaining records, follow up of tasks assigned to others, and other duties as assigned by the Property Manager. To maximize value through effective revenue collections and minimize expenses through efficiencies. To provide professional front line customer service to clients and visitors to the community. He/she is an integral member of the team who ensures industry leading levels of customer service and facilities are provided to all customers.

Key Responsibilities:

Answering of telephones, greeting guests and handling enquiries in a professional manner
Maintain all Owner and Residential information in Yardi
Receive rent, condominium fees and utilities and ensure accuracy when utilizing debit machines to take these payments
Accurately post all payments in Yardi
Perform daily deposits, scan and save them daily in Sharepoint, as required
Maintain operating and security deposit bank deposit books
Manage Electronic Funds Transfer (EFT) and Post-Dated Cheque (PDC) processes
Monitor and reconcile all residential account ledgers
Contact current Owners and Residents in regards to condominium fees, returned (NSF) cheques, account balances, requests, etc.
Create and update the monthly A/R summary spreadsheet on a daily basis or as required
Collection of A/R weekly with notices, calls to residents, updating property manager weekly
Process A/P invoices and upload copies into Sharepoint
Create tenant chargeback invoices as required
Participate in administration of utility program
Prepares maintenance requests from Owners and Residents and dispatches the maintenance team accordingly
Monitors all pending work orders to ensure timely completion
Follows up with Owners and Residents after maintenance complete to ensure timeliness and quality of work completed
Complete/prepare purchase orders as required
Inform proper department when a new sale occurs
Preparing estoppels
Completion of documentation and turnover for new Owner
Attend weekly Community Meetings and stay informed of on-site initiatives and programs
Execute all work in a safe and professional manner and in compliance with Occupational Health and Safety Legislation guidelines
Ensure comprehension and compliance with all Westcorp Properties Inc. Playbook policies
Ensure the adherence to all policies and procedures
Other duties as required and assigned by the Property Manager

Required Skills and Abilities:

High School Graduate
Post Secondary Education, relevant property management and accounting experience an asset
Strong inter-personal and analytical skills
Exceptional communication ability
Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns
General knowledge of general ledgers and A/R an asset
Appearance must be neat, clean and professional
Ability to work with minimum supervision
Proficient computer skills and knowledge of Microsoft Office (Word, Excel, Outlook)
Must be personable and have a positive, energetic attitude
Must be flexible and willing to change roles or responsibilities as required.
Must have own vehicle and valid driver’s license
Security clearance required upon offer of employment
Possess sensational customer service philosophy
Highly organized, results oriented and ability to work in a multi-functional team environment
In alignment with our Westcorp Values:
o Integrity, Vitality, Accountability, Results, Collaboration, Learning and Innovation

Please submit your resume with cover letter, in confidence, to:
Tara Shrieves-Bissell, Property Manager
Email: to the email address provided or Fax: 780-431-3331

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