Westcorp 10 reviews - Edmonton, AB

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Job Status: Full-time
Department: Residential Property Management
Property Name: Windsor Park Plaza, Windsor Park Lofts, Galen Lofts
Location: Edmonton, AB
Reporting To: Community Manager

Position Summary:

To provide industry leading levels and professional front line customer service to clients and visitors to the community.

Key Responsibilities:

  • Office administration / Support Services.
  • Use professional telephone techniques to answer calls by the third ring and respond to or redirect calls appropriately.
  • Greet clients at reception and direct them appropriately.
  • Receive mail, faxes and courier packages and distribute them appropriately.
  • Process outgoing mail and courier packages.
  • Record, respond and distribute all incoming e-mail and website inquiries.
  • Operate office equipment – personal computer (MS Office environment), fax/copier/scanner, postage meter (fills & maintains), meridian telephone system (programs & maintains), shredder, two-way radios, etc.
  • Oversee the maintenance of office equipment.

o Orders toner for printers and copiers, programs numbers into fax machine and arrange technical support for machines as required.

  • Accept rent payments.
  • Draft notices to residents for maintenance.
  • Prepare maintenance requests from residents and dispatch the maintenance team accordingly.
  • Monitor all pending work orders to ensure timely completion.
  • Follow up with residents after maintenance completion to ensure timeliness and quality of work completed.
  • Purchasing and inventory responsibilities (within authority):

o Maintains coffee and office supply inventory.

  • Monitor the whereabouts of staff members at all times so they can be located quickly.
  • Maintain and organize office space. Contact lists and systems at desk must be kept up to date at all times.
  • Record and maintain all library and filing systems.
  • Other projects and duties as assigned or required.
  • Ensure compliance with the Residential Tenancies Act in all procedures.
  • Ensure local, provincial, & federal laws and regulations are being observed at the community.
  • Ensure comprehension and compliance with all Westcorp Playbook policies by community staff.
  • Other duties as assigned by the Community Manager.

Required Skills and Abilities:

  • High School Graduate; Post Secondary Education an asset.
  • Relevant reception experience in a busy office environment with an emphasis on providing exceptional customer service.
  • Telephone/switchboard experience (Meridian system preferred).
  • High degree of professionalism and dedication to self, co-workers and clients.
  • Strong inter-personal and analytical skills.
  • Knowledge and use of office equipment.
  • Proficient computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
  • Exceptional communication ability, written and verbal.
  • Candidate must be flexible and willing to adapt to changing priorities, as required.
  • Appearance must be neat, clean and professional.
  • Security clearance required upon offer of employment.
  • Possess sensational customer service philosophy.
  • Highly organized, results oriented and ability to work in a multi-functional team environment.
  • In alignment with our Westcorp Values:

o Integrity, Vitality, Accountability, Results, Collaboration, Learning and Innovation

Please submit your resume with cover letter, in confidence, to:
Jan Berglund, Property Manager
Windsor Park
Email to the address provided or Fax: 780-431-3331

About this company
10 reviews
Westcorp is a comprehensive real estate company that specializes in residential, retail, office, hospitality and mixed-use projects. Its...