Support Services Manager
WestCana Services Inc. - Surrey, BC

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Position Summary
The Support Services Manager is responsible for all aspects of the food services, housekeeping and laundry departments for a senior’s care facility or long term care facility.


  • Prepare and/or monitor the preparation of daily and special event menu plans to ensure individual dietary needs and standards for dietary care are met or exceeded and costs remain within approved budget allocations. Use and apply Food Safe, HACCP principles, and production tools.
  • In collaboration with the corporate policies and procedures, coordinate the best quality and most cost effective products that will meet or exceed the individual and group dietary needs of the facility’s residents.
  • Provide leadership and direction to staff by interpreting and implementing policies and procedures; organize and direct staff orientation and in-service training programs, schedule and assign work; monitor and evaluate performance; and recruit and take appropriate disciplinary action.
  • Communicate with suppliers to obtain optimum value for products and agree on service delivery schedules; be a liaison with municipal and provincial agencies concerning health and safety issues.
  • Participate in committees, attend regular meetings, and perform other related duties.
  • Must be willing to work the hours necessary to ensure the effective operation of the facility.
  • Must be prepared to respond to emergency situations.


Education and Experience Requirements:

The successful candidate must be certified in Nutritional Management with eligibility to join the Canadian Society of Nutritional Management with:

  • Minimum two years management experience in a large seniors residential volume such as in a complex care facility or retirement community
  • Ability to plan, organize, and direct the delivery of support services
  • Effective interpersonal and conflict resolution skills
  • Communication skills
  • Ability to multi-task
  • Customer service orientated
  • Ability to be “on-call”
  • Ability to travel if necessary


  • Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Boss Relationships: Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
  • Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
  • Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

About this company
Pro Vita provides contract care services for various health environments spanning Independent Living to Complex Care. We are a BC based,...