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142 reviews

WEST Employee Reviews

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great place to work
Production Agent (Former Employee), Huntsville, ALDecember 21, 2014
I loved work at Williams towing .
the people were great the hours were amazing
co workers and the management team were great and friendly people
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friendly people
Customer service (Former Employee), 1905 e main streetDecember 19, 2014
Pros: free direct tv service
Cons: non
take calls for billing - new service - returning customers . Give great deals to customer's And help them customize there plans to there needs
Took many customer service class and sales class to help me be more productive agent .
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Proactive
Sales (Current Employee), San Antonio, TXDecember 16, 2014
Cons: short breaks
Will be on the phones all day answering to customer about their prescription drugs. Having to explain the benefit they will be getting with OptumRx, and what kind of money saving they get with their prescription medication.
To have good communication with other people such as, my co workers, my manger, everyday people on the phones
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Busy Body
LVL 2 Security Guard (Current Employee), Abilene, TXNovember 30, 2014
Pros: free movie access, discout food courts, free coffee and some free food places like mcdonald's
Cons: very fast paced and constantly on your feet, good workout though
Universal Protection is the 5th largest Private Security Co. in the United States and had just bought I.P.C. Security which solely provided Malls with Security when i was hired. It is a very fast paced environment in which Security is constantly addressing calls and walking alot to address those calls in a timely manner, there is no slow poking at all – more... with Universal Protection Company. – less
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See below
Secretary, East-West Center (Former Employee), Honolulu, HINovember 20, 2014
East-West Center was my favorite position as it was my first job after graduating from Kapiolani Community College. I was an open book for learning and would have stayed there for a longer length of time if it weren't for the Federal budget cuts that the Center was presented with.
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nice place to work
Tech Support / Customer Service (Former Employee), Bryan, TXNovember 19, 2014
Its a nice place to work. The compensation was reasonable. Job work/life balance was fair.
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Extremely hostile work environment.
Customer Service Agent (Former Employee), Reno, NVNovember 18, 2014
This is a very difficult place to work. While training is extensive, I still felt entirely unprepared to start actual work there. There was very little support for new employees with very high expectations and no realistic learning curve. The company expresses how important customer service is to them, yet only the newest employees perform certain duties – more... including billing issues. Several times daily I heard that employees are fired regularly for various infractions and often pn a very subjective basis. – less
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I enjoy working here everyday is somethiing new
Missouri Gas Energy Contact Center Agent (Current Employee), San Antonio, TXNovember 13, 2014
This is a good place to work with room for advancement if you wish to stay within the company
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Great Job
Customer Service Representative (Former Employee), Tulsa, OKNovember 11, 2014
great job if your a people person with good customer service skills
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Customer Service
Customer Service Rep (Former Employee), Pensacola, FLOctober 20, 2014
High turnover rates, management are liars, customers are dissasitified with the company and insist things chance, but company policy won't allow it. System froze frequently. Hated that place. Call centers are the worse.
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Hvac technician
HVAC Service Technician Assistant Supervisor (Former Employee), Fort Lauderdale, FLOctober 13, 2014
Hvac technician and general maintenance,Assistant Supervisor electrical, plumber,appleance epair, toch paint,
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Nice place to work
Customer Service Representative (Former Employee), Universal City, TXSeptember 27, 2014
Answer phones with the occasional meeting. Learned how to deescalate a call.
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A great jon
Customer Service Representative (Former Employee), Beaumont, TXSeptember 24, 2014
I learned different departments of the corporation, but most of all I enjoyed working with my co-workers and assisting customers by phone
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upbeat work place
TSD agent (Former Employee), reno nvSeptember 16, 2014
Pros: good vibes and fun
Cons: would not work with hours, very exhausting
answering phones and dealing with customers all day, ive learned a lot of computer, phone and communication skills, the management was good they just did not provide help when it was needed, my coworkers were the best part of the job, the hardest part of the job was keeping up with the heavy call flow and the most enjoyable was talking to the customers – more... and listening to some of the awesome things they had experienced in their lifes. – less
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Bad Management
Utility Worker (Former Employee), Maplesville, ALSeptember 2, 2014
Pros: pays, hours, overtime
Cons: management, favoritism
The job was ok, it paid well. The management was horrible and did not want certain people to advance. They only cared about production.
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Good job other than the management
CUSTOMER SERVICE REP (Former Employee), Rocky Mount, NCAugust 26, 2014
Pros: post-schedule
Cons: too many changes
too man daily changes that was expected to be meet in little time.
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Productive
Call Center Agent (Current Employee), Beaumont, TexasAugust 23, 2014
Pros: extended lunches if needed
Cons: short breaks
A typical day at work is productive,interactive,and fun. I learn new ways to handle calls everyday as well as getting to interact with customers over the phone. My co workers are very helpful we all help one another when in need, The most enjoyable part of my job is being able to help my customers in every way possible by resolving thier issues. The – more... hardest part of the job is when i feel as though i cant help the customers using all of my resources . – less
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GREAT PLACE TO WORK
Data Entry(Address Verifier) (Former Employee), Omaha, NEAugust 18, 2014
Pros: made environment fun
Cons: roaches
I ENJOYED WORKING AT WEST. THE SUPERVISORS OFFERED ADDITIONAL TRAINING FOR EMPLOYEES. WEST TREATED EACH EMPLOYEE AND CLIENT WITH CARE.
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Great call center workplace
Financial Service Representative (Former Employee), El Paso, TxAugust 5, 2014
At Citi Bank, you're the person people call when they want to apply for a credit card. Management is good, and you are in complete control of your schedule. Call centers aren't for everyone; if you can't sit still for 8 hours then you may get a little restless, but if you don't mind, it's a great job altogether.
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Great Place to work.
CS1 (Former Employee), Tulsa, OKJuly 28, 2014
Great place to work .The owner is a good person, and I enjoyed working with him.

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