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West Corporation
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782 reviews

West Corporation Employee Reviews

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Constantly hiring
Subject Matter Expert (Former Employee), Huntsville, ALSeptember 5, 2014
Pros: good compensation, decent work hours
Cons: short breaks, unrealistic goals
West is a revolving door. Constantly in search of new employees.
It starts out with a month's worth of training and double jacking on current employees phone calls. Some co workers know how the goals are set up and so they will tell customers anything just to get them off the phone. This made my job harder because as a SME I got to speak with the angry – more... customer who had been told fluff just to get them off the phone. Follow ups with customers were hardly done simply because the CSA isn't allowed much time off the phone to handle complex issues. However at the end of the day I went home knowing that I did my best to help. – less
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Great place to work
Marketing (Former Employee), San Antonio, TXSeptember 3, 2014
very busy place
A great place too career starter

The senior staff was very helpful
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DO NOT WORK FOR THE OPTUMRX PROJECT
CS Rep (Current Employee), San Antonio,TXSeptember 3, 2014
Pros: nice break rooms
Cons: it's almost impossible to get a break at times.
From what I've seen, West isn't a bad company to work for but it can have HORRIBLE projects you may work in. Case in point: OptumRX AKA UnitedHealthcare's ponzi scheme disguised as a mail service pharmacy.

I got hired on to work for the "Mail service member select" program with OptumRX and here's what I had to deal with from callers:

1. They got a – more... letter from UHC that reads like a threat."If you don't take action as listed above, you may pay the full cost of your medications."

2. The management wants you to make "second efforts" IE make it difficult for them to opt out of this mail service program.

3. Those who do order meds from Optum may not get them due to processing issues, and OF COURSE, not hear a single word from Optum about why this happened.

In other words: If you work at West and you have anything to do with OptumRX, you'll find yourself caught in the middle of frustrated and angry patients and a healthcare company that long ago forgot that healthcare was about taking care of people and not just about pulling in the most profit you can by any means necessary. – less
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Nice attire to work in daily, cool atmosphere, call center settings
Customer service representative (Former Employee), Rocky Mount, NCSeptember 3, 2014
Pros: dress business casual
Cons: attendace policies and rules
I like to work here. Just there attendance policy wasn't great to work with.
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data entry, multi task, provided excellent customer service
Human Resource Senior Interviewer (Former Employee), El Paso, TXSeptember 3, 2014
Coordinator of daily human resource activities including recruiting temporary staff, hiring full time employees and distributing benefit information. I established staffing numbers for the company’s directors. Conducted all personnel interviews and testing. Supervised administrative staff of five, including company’s receptionist, orientation clerk, – more... and three interviewers. – less
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Uncomfortable, immature workplace
Technical Support Representative (Former Employee), Spokane, WASeptember 3, 2014
This job did teach my about patience and exactly how immature and disrespectful co-workers can be in an environment where there is minimal supervision (even though it shouldn't need to be necessary)
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Good Place to work
Customer Service Representative(AT&T) (Former Employee), Pensacola, FLAugust 31, 2014
Pros: great place to work
Cons: high turnover rate
They are a really good company to work for. The management is pretty good you don't have to worry about someone over your shoulders all the time. You can take your break and lunch whenever and not have to ask. Your coworkers are so helpful well at least mine were. They do have a very high turnover rate but you do get all the overtime you want.
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Great pay
CS2 (Former Employee), Niles, OHAugust 28, 2014
I did customer service for Alltel. The pay and benefits are great and they spend a good amount of time on training. Scheduling is flexible and management is overall great.
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Stressful environment
Customer Service Representative (Former Employee), Pensacola, FLAugust 24, 2014
Too many rules that are always in flux, easy to get fired even if you are a good employee
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Customer Service & Sales Rep
Customer Service & Sales Rep (Former Employee), San Antonio, TXAugust 24, 2014
West Corporation, Project: Frontier Communications
West Corporation, Project: OptumRx
West Corporation, Project: Aetna
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an unstable work evnvironment with some incompetent supervision and no job security
Customer Service Representative (Former Employee), Pensacola, FLAugust 21, 2014
Pros: great co-workers flexible schedules
Cons: incompetent supervision
I worked at West for a year even during training I saw that there was hardly anyone that was there over 10 yrs but with time I grew into the job and did enjoy my co- workers. but it was supervision were the problem lies I requested vacation and because of incompetent supervision they did not sign the first week of my 2wk vacation even though I was told – more... it would be signed. I was deemed a no call no show and terminated. do not work for this company especially the pensacola branch . it would be best to treat this as something temporary and not as something you would do for a career. – less
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Horrible Work enviornment with a lot of horrible people
Technical support agent (Former Employee), Reno, NVAugust 19, 2014
The only good thing about working at West was the pay. However, the pay was not good enough to deal with the people you had to deal with. The people you spoke to on the phone were rude and inconsiderate, almost like the people they were talking to (us) were not people with feelings. The company would always have shift holds and black out dates. Shift – more... holds made it impossible to work a normal 8 hour shift, you were always working at least 12 if not more. They told me that they would work with my school schedule, because of the shift holds and black out dates, that never worked. – less
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Fun job with a lot of freedom
Customer Service Representative-Humana Group (Former Employee), Tulsa, OKAugust 19, 2014
This job although was in Oklahoma was the perfect college student or post college student job. it taught me a lot about the medical insurance world.
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good job with no security
Sales Representative (Former Employee), Reno, NVAugust 17, 2014
Pros: good bonus program
Cons: performance is key 95% would never cut it here
I loved the work the money could have been better but the time you are there there is like a threat of if you don't do well they will fire you in a hot second so it just adds to the stress. My personal team supervisor was one of the most supportive hard working supervisors there but most of the sups are very young and I'm in my mid 20s and some were – more... younger than me. – less
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Good Job
Customer Service Rep (Former Employee), Loves Park, ILAugust 15, 2014
Good Job. Good amount of work and helpful teammates. Enjoyed working for this company for the most part. The job was kind of tedious and was pretty boring but the pay was really good for what you were doing.
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Great place to work for.
Customer Service (Former Employee), Niles, OHAugust 14, 2014
They work around your schedule as much as they can. The people there are amazing. Great co-workers.
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very difficult and high stress place
Inside Sales (Former Employee), Reno, NVAugust 13, 2014
Pros: honestly, there really were none
Cons: exceptionally high pressure and no benefits, different bosses would say competely different things, so i never knew what was expected from day to day
I went into work and grabbed a headset and a cubicle and started taking incoming calls. I was to upsell every person that called even though very few were calling to buy the AT&T product. I learned how to sell on the phone and more about the products AT&T sold.
I really enjoyed my co-workers even though every person was under a tremendous amount of – more... stress, we kept each other engaged. The hardest part of the job was trying to meet the matrix which changed sometimes hourly and the fact the call times kept being reduced. Reduced to a point, that by the time you got a potential customer's basic information, you had to end it. No where near enough time to make the sale. The most enjoyable part of the job was my co-workers as we all built some great relationships. – less
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Competitive environment with high energy
Inbound Customer Service Rep (Former Employee), 9910 Maple Street, Omaha NE 68134August 12, 2014
Pros: job opportunities and fast paced environment
Cons: very little organization and lack of cohesiveness
A typical work day consisted of talking to clients, assessing billing issues, capturing the clients commitment to continue services, and achieve customer satisfaction. I learned that there are a number of obstacles involved in business structure as well as the mission of company in relation to meeting the needs of the client. The management team seemed – more... very frantic and disorganized. The overall culture of the business environment seemed to weigh heavily on the co-workers. The hardest part of the job seemed to be the cohesiveness of the group. The most enjoyable part of the job was the full time employment. – less
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Internal issues
CCP (Former Employee), Huntsville, ALAugust 12, 2014
Pros: pay
Cons: everything else
To be a company that does customer services, they have too many internal issues when it comes to management and staff interacting with the people on the phones
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Busy, fast paced
Customer Service (Former Employee), Spokane, WAAugust 11, 2014
Cons: no advancement
A typical day included getting plugged into your slot. Getting on the phone immediately. I learned what a call center job was like, I never worked at one before. The management was good overall. The co-workers were great, we kept together, helped each other as needed. There were no hard parts of the job, it was pretty easy. The most enjoyable was the – more... independence. – less

About West Corporation

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