Pros: friendly staff
Cons: out of date training materials, limited tool usage, some trainers are a joke
The training is 7 weeks...4 weeks class, 2 weeks on floor, 1 week review. That being said, lets start with the 4 weeks. 85% of your training is "Soft Skills", 15% are tools (Billing, Database, Support). The Learning Assessments are primarily videos or audios, with a test that has nothing to do with the videos or audios. Also the Assessments are 1-2 – more... yrs out of date. The training is a joke. They push "Soft Skills", then throw you under the bus when you don't know your tools. From previous things I have heard about West, 65% of the training classes wash out during the 2 weeks on the floor, I didn't want to believe the stories. If they trained 50/50 they would keep people longer. Also I should point out that they are not training Techs. They are training Customer Service that mimic Tech Support. ALL the Tech Support is SCRIPTED. No trouble-shooting other than the script is allowed!
The only thing I added to my portfolio is Android Training. I have previous Call Center Tech experience, I was just amazed that the training wasn't up to par with any that I had previously. They don't prepare you at all for taking calls, without the proper training, the stress of taking calls is 200-400% worse with limited training. – less