west was a company that would stand out from the rest but for the most part, not in a good way.
they had it right as far as the wage with the performance based incentive bonuses (something i was a strong supporter of). the downside to that was the bar was set so ridiculously high for the incentives the only people that earned the top bonus were the ones that cheated at their jobs (ie: blind transfers, resetting a clients cell phone knowing they were on it resulting in dropped calls etc, etc).
in my opinion management for the bulk of my time there was a joke but there were a few team leads and supervisors there that could EASILY offset the bad parts. when one would threaten to PIN (performance improvement notice) someone out of their job daily, another would HELP that employee improve their work.
the working in teams aspect of the job was awesome as it would inspire competitiveness and also teamwork at one time resulting in many fun days interacting with co-workers. the people that worked there along side me were awesome and i have made MANY lasting friendships thru West Corp.
On the downside because of their poor management and HR the reputation of the employer soon became well known throughout Victoria. they had gone thru 10,000 employees in the 3 years the location was open and announced it closure here citing "the low exchange rate on the dollar" when anyone who had left there knew it was because they couldnt keep their staff. if it WAS the dollar, they also would have closed the other office they had just opened elsewhere in Canada too, which they didnt.
as i see it – more... the place was average at best and the pros and cons of the job were very balanced. had there not been such power tripping by team leads and underhanded tactics from the head office for west to its employees im sure they would still be around. overall it was a decent place to be all the same – less