Pros: can get overtime easily if available.
Cons: short lunch break and yelling irate customers.
Come to work on time and log in, begin to take calls, deal with calls and document them.
Learned how to do a team manager's job.
Inconsistent, depending on who you end up under with.
Awesome co-workers and very friendly.
Hardest part is being yelled at for issues that other departments in a huge company are responsible for, so no direct fault of yours.
Most enjoyable part is going home.