Very unpleasant atmosphere and work ethics
Customer Health Care Support Services (Former Employee) – kingston, On – January 22, 2013
Management will criticize your every move - three passwords to log in and out required morning, lunch and end of day. You have to send an instant message requesting permission to use the washroom. If you receive a call a minute before your shift ends thus causing overtime, you are sent emails asking why you didn't service that caller quicker yet expect you to have empathy and 110% customer service. The employees take calls before they are trained to do so properly. Very repetitive. If you are taking only Canadian calls in the bilingual sue, sometimes you have to sit and stare at your computer and receive a call every 2 hrs or so. Very stressful, would not recommend working there.
gratifying to be able to assist those with diabetes.
continuous changes in your shift