West Corporation Employer Reviews

Management will criticize your every move - three passwords to log in and out required morning, lunch and end of day. You have to send an instant message requesting permission to use the washroom. If you receive a call a minute before your shift ends thus causing overtime, you are sent emails asking why you didn't service that caller quicker yet expect – more... you to have empathy and 110% customer service. The employees take calls before they are trained to do so properly. Very repetitive. If you are taking only Canadian calls in the bilingual sue, sometimes you have to sit and stare at your computer and receive a call every 2 hrs or so. Very stressful, would not recommend working there. – less

Typical day began at 5AM - 2PM. I learned the practice of focus, through logging in and out, including breaks, which was a valuable lesson in efficiency! Management did the very best they could with the huge number of personnel and personalities on the floor. Friendly upbeat co-workers were engaged and always willing to help. We were encouraged through – more... stat performance.
The most difficult part of the job was being 'tethered' to our workspace for the entire time.
Most enjoyable was the incredible training sessions and dealing with the inbound customers! – less

This is a nice job but has many issues that makes the working very stressful. You are expected to assist members and pharmacists with placing orders, researching orders, and processing claims within 4 minutes and 80 seconds each call. This is very hard to maintain, especially when the members and pharmacists have multiple questions and issues to resolve. – more... The goal is also harder to reach due to the networking system used to operate the computers, because it freezes up, shuts down and relatively slow. If you don't make your goal, you will receive a step for each week you don't make it till you are terminated. – less

I have worked for West since I graduated from college and have loved the people and the opportunity I have had to grow within a company. West is a great place to work and they really care about their employees.

I loved the interaction with customers, but due to my specific job (Calvary), I was limited to what I could do for the customer, and it is common knowledge by any amount of research that the Pensacola branch of West has a high turnover rate. I left to find more stable employment and something that would work with me as I entered into a school setting. – more... I learned that I am not cut out for call centers, I like to see people face to face, and communicate in a real environment. – less

Call center, no opportunity for advancement. Very little structure and poor management

This place is great! I have been at West for over 7 years now and just love this place. It’s a fun, challenging and exciting career. This place is good for just about anyone’s fit too, for they have Sales, Technical, salaried staff positions etc. Join our elite team and become of the best with West...

Started out in a entry level position and since have been promoted several times. This job is close to home and offers great benefits. I love coming to work where the possibilities to achieve greatness are endless.

Customer service and learning about new products, operating power equipment to keep the products stocked.

I know that it is rare to find a dedicated team of co-workers that are the very best at what they do but that is what I have found at West. They offer flexible work schedules where it can and the technology is always cutting edge in our IT departments. The best part is the job security as long as you are doing a good job the management will try to find – more... you another job within the company should your department get downsized. – less

Great place to work. Great Benefits, however it does take a while for there to be any growth within the company.

I am happy to work at West Corporation, always respecting life balance for the employees, excellent benefits and growth opportunities.

Good people, good learning, good work. good health care. Coworkers are fun to work with, My managers were really nice people.

I love my job. I am kept busy and my day fly’s by. The people I work with are outstanding. The opportunity for growth is unbeatable, and I couldn’t be more thankful for the hours, pay, benefits, P.T.O, tuition reimbursement, 401k, and to not have to work on the Holidays. Here at West.... you WILL get out what you put in...your success is in your hands.

The employer is not known for good pay or benefits, however, job security is better than about anywhere else.

being a west employee knowing your job could go at any moment wasnt fun.

but the drop outs they hired to work around me made the time pass.

I saw drug deals in the parking lot and people who worked for 1 week just to get a few dollars ..
id work there again if i needed to ... with hand sanitizer

This is an okay place to work depending on which location you work for. It is great for college student and working parents because of the flexibility. The pay is okay as well but management is horrible.

I strengthened my customer service skills, learned to set, meet & exceed goals I created. I enjoyed working with my co-workers at the time, and the service we all provided for one another, in helping one another, answering questions and supporting one another in achieving our goals. The hardest part of the job is working hard, but not seeing that on – more... your paycheck as far as bonus or incentives go. You work so hard to meet your goals, and make the amount of money you want to make, but management comes up with ways to take what they can from you. – less

I worked at West Corp for almost a year. It is a third party which takes inbound call for different companies. The program for which I worked was not by any means a place of joy. It was difficult to get up everyday and go into work. With constant call flow and policy changes you were always worried if you were going to be terminated for a "mistake". – more... Upper management are very busy with advancing themselves so lower management is left to pick up the pieces and have a smooth flowing call floor. Because of the atmosphere there are MANY people coming and going, so after a while you dont bother learning co-workers names. You take back to back call all day. You do learn how to refine your customer service skills and become a proficient multi-tasker. – less

answering customers needs in anyway when it came to Comcast or AT&T