Phone Bank Customer Service (Current Employee), El Monte, CA – March 6, 2014
Cons: 30 minute lunch breaks
I typically take about 80-100 inbound calls per day. I handle sensitive information, It's a very high demand call center. Every call is treated differently. I normally deal with highly upset customer's, that I have to handle differently on every call depending on our customer's needs. I file fraud disputes and investigate the transaction. I also have – more... to meet sales goals on a day to day bases. I've learned a lot about being a team player, and interacting with them on a customer level. I love helping my customer's and go above and beyond like I would want for someone to do for me. – less
Personal Banker II (Former Employee), NC – March 6, 2014
Pros: great benefits
Cons: sales culture will have you so stressed that you'll start coming to work sick everyday, especially if you are in a slow branch.
Over the past couple of years the sales culture has become all about reaching goals and less about giving the customer what they REALLY need. They have created focus days where you are supposed to generate sales for loans, checking accounts, insurance, etc, and only praise people that day if they sold one of those products. There were times were I closed – more... 4 loans in one day but nothing was said about it because it was not a loan focus day. However the next day was a loan focus day and I was getting calls asking why I didn't have any loans for that day. No one really cares about "special recognition" by getting your name in an email no one reads. We also don't really want to spend time deleting 40+ emails in one day just saying "I have a savings account".
Management will secretly push you to open accounts people don't really need but then the same person will write you up, or I've seen people fired, for doing exactly what that supervisor told you to do. Meanwhile the managers are still there telling employees to do the same things that are unethical. Employees have become replaceable instead of trainable. They would rather fire you and bring in some one else then try and help you. I have seen where some customers had multiple savings and checking accounts opened on the same day and they were getting bank fees on those accounts that they didn't know about. Also because people get more commission for selling certain accounts they put people into higher accounts even though the customer will never meet the requirements to waive the monthly service fee. The bankers will be worked to death while the managers are in their office playing candy crush and texting friends (I've seen it in multiple branches). If you're a banker be prepared to forget about leaving work after 5pm because if you are not meeting goals then you will be required to stay late to make phone calls to customers to set appointments. You will start your day making calls, be expected to make calls between customers, and then call after hours. One day I called over one hundred customer leads and then was asked to stay late and call some of them back since they did not all answer. – less
Far from the Vision and Values the company says they are modeled after.
Service Manager (Former Employee), Bristol, VA – March 6, 2014
Pros: meeting and helping customers.
Cons: company sales culture, work/life balance.
Loved helping customers and other team members.
The local culture is one of numbers first and people last. Management has no respect for work/life balance. If you are selected for a Banker or Manager position be prepared to be on endless conference calls with different managers everyday about your "Activities". Your activities will include pushing – more... sub par products on people who do not understand what they are getting and how much it will cost them in monthly fees. And if you are not meeting your numbers be prepared to have a surprise call night to harass customers into products. Run don't walk from applying at Wells Fargo. Another great resource on the sales culture of Wells Fargo is the recent LA Times article on the company's pressure-cooker sales culture. – less
Loan Document Specialist (Former Employee), Las Vegas, NV – March 5, 2014
Pros: decent pay, great benefits
Review imaged documents for accuracy and compliance. Lot of back and forth on email. Learned to adhere to ever increasing productivity and quality standards. Co-workers are awesome and super helpful. Management very supportive with feedback and extra help if needed; responsive to employee suggestions.
Home Loan Underwriter FHA/DE/CHUMS (Current Employee), Minneapolis, MN – March 5, 2014
Cons: i have an 80 mile daily commute that is getting very hard for my family life.
Our management strives for customer loyalty. We want our customers to come back to us over and over for their mortgage needs. The management is very understanding, they are flexible with work and life and they treat their staff fairly. The hardest part of my work is during the busy season of spring through fall, when we are low on underwriters with – more... certain authorities, it can be very difficult to maintain our 48 hour turn times which is very hard for our customers and our processors. I enjoy my work, I enjoy being a part of making home ownership happen. I enjoy learning and finding out what I can do better each day. – less
Escalated Rep/Loss Mitigation Underwriter (Former Employee), Milwaukee, WI – March 5, 2014
Pros: great benefits
Cons: no overtime
•Evaluated customer’s financial situations and negotiated terms of repayment options to bring loan current. •Point of contact for escalated issues; resolved mortgager applicant’s concerns. Provided answers and resolved issues for service related questions and problems focusing on collection and repayment plans. •Quickly and effectively solved customer – more... challenges, independently solved problems by applying concepts and using judgment. •Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. – less
Teller/ Personal Banker/ Loan (Former Employee), Victoria, Texas – March 5, 2014
Cons: management pushes to sale to each customer
A typical day at work is crazy hectic. From cash services shipments every morning to manifest and reports at night. Management does not acknowledge all of the duties of their tellers and how important it is that things are done so that the branch is able to run smoothly. Wells Fargo is sales based and pushes products/services on customers. My co-workers – more... were amazing and considered them family. All were hard workers and helped out where ever they were needed. Management not so much. The hardest part of the Job at Wells Fargo is trying to live up to the outrageous expectations of the district manager. I really enjoyed meeting different customers and hearing their stories, helping them succeed financially, and being able to put a smile on someone's face. – less