Pros: direction of company, overall culture, acceptance and diversity is very important and visible
Cons: micro-management is an extreme problem in call-center type of environment, healthcare benefits are lackluster, sentiment of employees who have been there a while can be quite negative
The experiences I learned from and gained while working at Wells are plentiful. I have seen both sides of the banking industry (from an inside employee's perspective), I worked in the "back-office," which is a typical call center type of environment, as well as the "retail" side.
The back office aspect of Wells Fargo is going through some pretty massive – more... changes at this time, mostly due to Dodd-Frank and other regulatory changes. Lower, more direct management (direct supervisor and manager and Sr. Manager) was personable and easy to contact and talk to, and understood that individuals are human. Upper Management did not seem to really reflect this same view, with constantly changing goals and game rules, it wasn't like you were playing football and they moved the goal post and changed how severe a penalty was... It was more on the side of taking said football players and trying to transform every last one of them into champion figure skaters. Time was very restrictive towards the end of my experience in that position, even to the point that we had to record the times we were out of our seats while needing to use the bathroom...
I found out soon after that the retail side more suited my personality, well sales at least. Flexible schedule but demanding work, mostly because the position was commission based. I enjoyed much more.
Overall, besides the negatives that were listed in the back office environment, the people are genuine and quite friendly. Corporate culture does exude from everyone, and that was "what is right for the customer," (even if it meant less money for the bank) and that is a serious statement.
Pay and Benefits are okay. Pay is fair, the benefits package (in particular the healthcare) is lacking, but retirement and other useful benefits were great.
Overall, Wells Fargo is a good place to work. – less