Helpdesk Support
Welch LLP - Ottawa, ON

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Job Posting: Helpdesk Support
Reports to: Manager of IT
Location: Ottawa, Ontario
Category: Full-time Permanent
Job Number: AS13-001

Welch LLP is a mid-sized full service firm of Chartered Accountants with a staff of over 200 people in 12 offices in Eastern Ontario, Western Quebec and the GTA – making Welch LLP the 14th largest accounting firm in Canada. Headquartered in Ottawa, Welch has been helping clients since 1918.

Welch LLP is a dynamic organization with a friendly work atmosphere. As a Helpdesk Support staff you will be challenged with assisting the users at Welch LLP in the areas of desktop support. You will work closely will all members of our staff including senior managers and partners. You will have an opportunity to work in an environment that builds on the strengths of every employee and promotes their professional and personal development.

You must be an individual who can logically plan and organize and who has an aptitude for delivering high quality deliverables within short deadlines. You must also have the ability to handle a variety of responsibilities in a professional manner.

The duties and responsibilities include:

  • Software Management including; upgrading PC applications, installing and maintain security updates, and installing software updates on the network
  • Technical support such as; testing software and desktop hardware; using BMC Track-IT software for incident management; responding to users requests for desktop support
  • Assisting with the installation of security patches
  • Component-level diagnosis and repair of computer systems
  • New computer builds; printer maintenance; and network cable runs
  • Perform inventory counts
  • Update TCP/IP list and intranet website
  • Create new user accounts and perform password resets
  • Configuring users on the Mitel 3300 VOIP phone system
  • Access DB and/or SQL knowledge
  • Administrative tasks; asset management, composing purchase orders, maintenance of supplies and work area


  • CompTIA A+; CompTIA Network +
  • Completion of a two year college diploma (Computer Systems Technician) or three (3) years of experience working in a helpdesk environment; ideally in a professional services firm
  • Strong knowledge of Windows 7
  • Knowledge of Accounting software would be considered beneficial
  • Good understanding of TCP/IP
  • Understanding of encryption
  • Strong problem solving and organizational skills
  • Strong interpersonal skills and the ability to create and maintain positive working relationships with others both internally and externally
  • Ability to work as a team member in a fast-paced environment and to cope with shifting priorities and deadlines
  • Ability to take initiative and work independently
  • Ability to work weekends and over-time on occasion
  • Ability to obtain and maintain a Reliability Government Clearance
  • Excellent verbal and written communication skills in English; verbal and written skills in French would be an asset

About this company
Welch LLP is a mid-sized full service firm of Chartered Accountants with a staff of over 200 people in 12 offices in Eastern Ontario,...