Operations Support Specialist
We Care Home Health Services, LP - Saint John, NB

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Position Title: Operations Support Specialist
Location: Saint John/Maritimes
Job Type: Full-time

We Care Home Health Services has an exciting new opportunity for an Operations Support Specialist to join our growing team!


-Planning and Procedures

  • Identify and develop goals, policies and procedures around business systems support;
  • Coordinate, manage and monitor the workings of various departments in the organization;
  • Identify and direct the work of personnel within Operations Support to achieve department goals and priorities ;
  • Direct the development, implementation and evaluation of client information management system training and education;
  • Participates in RFP and accreditation activities as required; and
  • Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

-Financial Management

  • Participate in the preparation of the annual Home Health budget;
  • Advise the Senior Director in the development of location specific operations support budget requirements; and
  • Monitors approved operations support expenditures to ensure budget and contract compliance.


  • Facilitate and maintain effective communications strategies;
  • Direct and assign tasks to, and communicate, with appropriate personnel related to operations support; and
  • Effectively manages communications related to upgrades/improvements to software/hardware (e.g. release notes)

-Risk Management:

  • Assist in the development/ evaluation of Home Health risk management and business continuity plans;
  • Ensure risk management and business continuity processes are in place for operations support functions;
  • Equipment Purchase/Service.

Qualifications & Requirements:

  • Post-secondary education or equivalent experience;
  • Minimum 3-5 years operations support experience;
  • Valid Driver’s License, reliable vehicle, and ability to travel to other We Care locations;
  • Excellent planning, priority-setting, problem solving; negotiating and multi-tasking abilities;
  • Demonstrates project management, critical thinking and conflict resolution skills;
  • Ability to work independently and as an effective member and leader of a team;
  • Excellent interpersonal and communication skills;
  • Community health care delivery experience is considered an asset; and
  • Police clearance as per We Care Home Health Policy.

Reporting Relationships

  • The Operations Support Specialist reports directly to the Senior Director, Eastern Canada of We Care