Client Scheduler
We Care Home Health Services - East Gwillimbury, ON

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PRIMARY FOCUS:

To manage appropriate scheduling of staff to ensure the delivery of safe, competent care.

RESPONSIBILITIES:

  • Effectively meets the needs of each Client by scheduling a primary caregiver and a core group of employees whose qualifications best “match” the Client’s requirements based on criteria contained in the referral i.e. time/day, duties, language, training levels, skill sets and cultural preferences.
  • Obtains and updates employee availability and provides equitable distribution of work while ensuring adequate coverage at all times.
  • Responds to Client/caregiver/employee inquiries and/or problems immediately, and as appropriate refers to the Client Care Manager for necessary follow-up and action.
  • Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.
  • Maintains accurate employee records by ensuring changes in schedules are effected immediately.
  • Processes rejected submissions in a timely manner to ensure successful resubmission and payment of invoices.
  • Reviews late time sheet reports and acts within designated time frames to ensure timely submission of time sheets.
  • Reviews discrepancies with time sheets, and brings to the attention of the Client Care Manager for further action.

EDUCATION REQUIREMENTS:

  • Minimum grade 12 education

QUALIFICATIONS:

  • Minimum of two (2) years’ scheduling or dispatch experience in the health care field

WE OFFER:

  • Competitive compensation and benefits
  • Flexible working arrangements
  • Training and development opportunities
  • Support and recognition
  • Opportunity to be part of a great team of professionals

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