Manager of Personal Support Services
We Care Health Services - Ottawa, ON

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We Care Home Health Services is known to many as Canada's most trusted name in personal support, nursing and homemaking services. We are committed to finding skilled professionals with a natural affinity for caring. We possess state of the art systems coupled with high standards of client care. Our employees are the sources of our reputation and vitality.

We Care is currently looking for a Full-time Manager of Personal Support Services to join our Ottawa team.


To lead the Personal Support team in the achievement of outcomes dedicated to safe, quality care


Supervision: ensures the delivery of safe, competent and compassionate frontline care

-Ensure adherence to ethical practices

-Performance management of office and field staff

Practice Support: ensures adherence to health care best practices

-Demonstrates clinical expertise by applying theory and knowledge of community nursing practice and acts as a resource to staff

-Provides assessment, support and problem solving strategies

-Ensures implementation and adherence to all contract requirements.

-Represents the organization on committees

-Supports development of staff skills and knowledge through an effective education plan.

Communication: implementation and monitors adherence to the communication plan

-Communicates effectively and consistently through regular staff meetings.

-Acts as a liaison with government agencies in matters of service delivery.


-Assists administrative staff with appropriate course of action when problem solving

-Effective communication with administrative staff continually and regularly

-Completes monthly and quarterly reports

Quality Management: leads performance measurement activities

-Provides education and direction for all staff to ensure adherence to the quality management

Risk Management: creates a culture of adverse event reporting leading to risk reduction and improved safety for clients and staff

-Ensures that all adverse events are documented, analyzed and appropriate follow up actions are taken to minimize the risk.

-Completes required reports for risk management

Health and Safety

-Is conscience of the hazards in the home environment and acts accordingly in meeting the safety and protection needs of the Client and staff. In keeping with the Occupational Health & Safety Act, will take every reasonable precaution to ensure that the workplace is safe.

Other duties as assigned


-Current RPN/RN Certificate of Competence from College of Nurses and is in compliance with all applicable laws relating to the practice of Nursing in Ontario

-Minimum of 3 years of nursing/management experience in a community health organization.

-Nursing diploma/degree required

-Business Background an asset

-Demonstrated supervisory experience within a fast paced, rapidly changing business environment.

-Strong written and oral communication skills.

-Ability to lead by example, promote positive employee relations and employee engagement.

-Exceptional customer service skills are required to effectively interact with staff, management and external customers.

-Self-confident, enthusiastic, friendly, positive, self-starting, competitive, creative, active and independent.

-Ability to motivate, mentor, counsel, coach and support staff.

Thank you for taking an interest in We Care Health Services, however, only those candidates that meet the desired qualifications will be contacted for an interview.

Please do not complete the Indeed Application. Please email your Resume and Covering Letter with the subject line of Manager of Personal Support Services.

Deadline for all application submissions is August 22th at 4:30 pm

About this company
Serving over 800 communities with over 50 locations; We Care Home Health Services is known to many as Canada's most trusted name in personal...