Great atmosphere and enjoyable work but disinterested owner and lack of management.
Barista (Former Employee) – Calgary, AB – 11 October 2012
A typical day at Waves involved getting the store and appliances ready for the day before opening, brewing coffee, usual barista duties including making drinks and latte art, cleaning dishes, cleaning the store, clearing tables, serving drinks, cashier duties, and sales reconciliation. I had never been a barista before this job and I learned about all the types of drinks, which ones I preferred, and what I could do to improve on them (to my tastes!) I developed a much more critical pallet for coffee and espresso-drinks. For the first month the management was great, she was very helpful in getting me going and improving my efficiency, while maintaining a very positive work atmosphere. She left to pursue other endeavours though, and things fell apart after that, as the owner did not hire a new manager and instead left all of the employees to sort out the managerial tasks themselves. This became chaotic and made for a lot of in-fighting and fighting over powers and responsibilities that I tried not to involve myself with, but the overall atmosphere suffered substantially. After the manager left, many co-workers became lazy and my relationships with them suffered also, but personality-wise, I got along with everyone. The hardest part of the job was dealing with coworkers who were no longer meeting their performance requirements as employees, especially the ones who had been there longer than I had. There were, however, many enjoyable parts of the job; the atmosphere and customers were great and I learned a lot about the coffee business.
atmosphere, customers, found all expected duties enjoyable
lackadaisical employees, disinterested owner, low wages