Working For Waste Management, A Different Adventure Every Day..
Pros: decent pay/benefits, great coworkers, enjoyed helping customers
Cons: long hours, high turnover rate, stressful environment at times
A typical day at Waste Management consisted of working in an office environment answering inbound phone calls for existing, new, or past customers; regarding billing, service issues and questions, or setting up/cancelling service. The job required extensive customer service, multitasking, and computer skills. There was much computer data entry involved – more... while speaking with the customer. I did learn many computer skills while working at Waste Management, and also learned what the garbage/ recycle industry entails. Management was usually helpful if there was ever a question or an issue that needed to be resolved. I very much enjoyed working with my co-workers. The people I worked with were all very pleasant and helpful. The hardest part of the job would be the fluctuating schedule and the call volume stress. The work hours were first shift, but the hours would change weekly, or last minute, so it made it hard to keep a set schedule to make plans. As far as the call volume, many times calls would be back to back and calls would drop quite a bit, so it was a bit frustrating at times. The most enjoyable part of the job would be the fact that I can help customers with their questions and needs, and that every day was different. – less