Customer Service Representative (Former Employee), Kirkland, WA – August 11, 2014
Pros: monday through friday call center
Cons: co-workers who did not do their job
I had the best supervisor. Everyday began the same sign on systems and phone taking calls back to back from 8 am to 5 pm. Most co-workers had a great job ethic however there were "super stars" who had great metrics or stats but the did not do the work which made my job harder.
Customer Service Representative (Current Employee), Phoenix, AZ – August 4, 2014
Pros: all good
Cons: no cons
Great Mon-Fri Job with night, weekends and some holidays off. Pay rate is good unless you need Medical Insurance. Medical insurance was very expensive in my opinion but hey, its your choice to have Medical or not. Overall, I would definitely come work here again.
The only cons I have are the fact that agents are very limited on what they can and cant – more... do with services offered. Due to this limitation, agent QA's were very poor almost 95% of the time. The best QA I had ever seen there was a 76% – less
Great place to work and an environment of structured freedom
Major Account Representative (Current Employee), Cleveland, OH – August 4, 2014
Pros: create your own schedule and control monetary goals
Cons: my interest in marketing is stronger than my interest in sales
The Major Account Representative – position generates new account revenue in new accounts and revenue growth in existing accounts utilizing a consultative selling approach in the sale of Waste Management recycling services to large, complex accounts. The MAR is responsible for prospecting and closing sales to new customers to achieve budgeted sales – more... goals. The MAR develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers only. – less
Route Manager (Current Employee), White Plains, MD – July 31, 2014
WM is a good job with excellent benifits. In my experience, once you are comfortable with the job and able to do everything that is expected of you, the work life balance is not bad. New programs are being put into action to help drive efficiency and drive out lag time that is putting a lot on the plates of the Route Mangers. Due to a corporate resturce, – more... many of the opportunites have been cut in half. So if you are not willing to move and uproot your family, advancement is limited. – less
Route Manager (Former Employee), Salem, NC – July 28, 2014
Pros: first line managers work together
Cons: 40 paid hours for 65 hours; managers are not treated as employees; drivers come first
A typical day as a Route Manager; Arrive at 3am and run reports to be discussed with Drivers arriving at 4, 5 and 5:30 am. Perform three launches with drivers to start their routes. Review previous days routes for performance and set schedule to meet with drivers on routes that did not meet their goals or that had issues the previous day. Meet with – more... District Manager at 8:30 to review data, employee, truck issues and schedules for the day. Head out to driver routes, customers and attend Conference calls and meetings as scheduled. I learned to follow thru and dot my i's and cross my t's. Management and co-workers worked well together as a team and would assist as needed. The hardest part of the job was two fold: 12 to 14 hour days and convincing the drivers that we were there to assist them. The enjoyable part of the job was knowing that your drivers were safe at the end of the day. – less
Waste Management was a very good comapny to be associated with.
Customer Service Representative (Former Employee), Morrisville, PA – July 24, 2014
Pros: local company close to home with good benefits.
Cons: the company operated a landfill which had a very bad odor at times.
Waste Management was an established local company in my township of residence. It was satisfying to be able to contribute to the local tax base. The job involved processing of applications for new waste stream approvals, reviewing analytical data, and working with the sales staff. I learned how to interface with different company departments, and management – more... was very professional and open to discussing problems or new ideas. The co-workers were very team oriented, as well as courteous and professional. The hardest part of the job was accomplishing the necessary job functions with limited resources. The most enjoyable part of the job was being able to satisfy the customers. Overall a great company to work for. – less