Pros: good pay, holidays off, no weekends
Cons: strict attendance, hard to move around within the company
A typical Monday anytime of year, you take about 100-120 calls in 10 hours. Very emotionally taxing, because most customers are complaining, or else you are being asked the same question repeatedly by different people. A lot of personal work is involved, such as how to do processes in the DOS-based system.
The hours are not flexible, you get a set – more... schedule that you keep for a quarter, then you bid on a new one. For example, I work 4 ten-hour shifts with Thursdays off. You also never work weekends or bank holidays, which is very nice. We get 2 weeks of paid time off in January, one for personal and one for vacation time.
The attendance policy is very strict. If you are scheduled for 6:55, and you get there at 6:56, you are late and will get half an occurrence. If you leave early, or leave because you are sick, you get half an occurrence. If you call out and do not come in, you get a full occurrence, regardless of whether or not you have a doctor's note. You do not qualify for FMLA until you have been here a year.
We get sales bonuses (commercial is often higher than residential) as well as performance reviews and cost-of-living raises. The coworkers are great, but residential is a difficult department to be in. I would try to apply for commercial.
The benefits package is very good, even though you can only fill prescriptions at WalMart. Very comprehensive coverage. – less