Constant changes to improve customer service!
CASHIER (Former Employee) – Montréal, QC – 18 January 2017
My team would always immediately greet me or customers to ensure an environment that best suits all. After all, at the end of the day, I have learned that a customer's experience is very important because that determines if they want to come back. My role is important but being a team-player this involves everyone; including management. I believe putting time aside as my old employment did to set meetings to gather all employees to remind them of the goals and achievements we have brought to push us to continuously improve our service . My co-workers were not only friendly but helpful and enthusiastic which brightens up the atmosphere.
Now dealing with the most difficult part was frustrated customers. Of course eventually we overcome the situation and emotions of anger and come to rationalize and find a solution. It was only difficult to manage time and to prioritize tense situations.
To kindly finish, the most enjoyable part of my job was to be the reason of someone smile. I'd love to be of assistance if it is in my knowledge.
Necessity to work 2 weekdays a night