Prepare and process warranty claims and customer work orders using the Trend system, responsible for the accounts payable, post receivables to the system, and responsible for proper revenue collection.
Support the company’s financial management practises by ensuring the effective closure of work orders at month-end, and ensuring that the information is posted on the Trend system within the set deadlines in order for the Toronto Head Office to close its monthly financial statements. Analyzed contract performance for bids, budgets and forecasts.
Act on behalf of the Service Manager when required which consists of managing the service department, supervising 22 technicians, and delegating work to ensure the effective service delivery.
Developed and implemented a variety of innovative policies and strategies to promote service.