MatchPoint is a global broker leader in franchise consulting services with offices in 15 countries. Our Franchise Consultants can offer expert advice and value to individual franchise buyers while helping them make sound business decisions for their future success. Our office, located in Mississauga, ON, is seeking an energetic and hardworking individual to join our Operations Department in the role of an Operations Coordinator
The role of the Operations Coordinator is to provide ongoing administrative, technical and general support on an on-going basis to our COO and our franchisees worldwide.
- Coordination of pre-training and training modules for our franchisees
- Franchise development support/ on-boarding of new franchisees/consultants
- Brands on-boarding; general support
- Organization of webinars:
- Launch calls
- Consultant hours
- CRM and overall systems coordination:
- Websites/ landing pages
- Performance reports as required by the COO
- Lead and tech tickets
- Provide high level of franchisee satisfaction
- Ongoing self-education by staying current with system information changes and updates
- Bachelor’s degree or post-secondary education in Business Administration / related discipline
- Excellent written and verbal English skills for the purpose of documentation / corporate communications
- Project or process management experience
- Experience and knowledge of IT / CRM/ technical systems
- A keen eye for detail and the ability to produce high quality, accurate work in tight timescales with limited supervision
- Excellent organizational skills, particularly in managing time and tasks
- Exceptional work ethic. Uses time productively, maximizes efficiency, and meets challenging work goals.
- Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
- Proven ability to develop effective relationships and work independently
- Ability to make independent decisions; assume complete responsibility for work and related decisions
- Strong understanding of the dynamics of franchise/company owned environments.
We would like to thank all applicants for their interest in this role;
however only the selected candidates will be contacted
Matchpoint Careers was founded in late 2009 and launched in Beta version early in 2011. We are the first fully automated use of...