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Tutor Doctor is a leading in-home tutoring franchise based in Toronto, with offices across Canada, US, UK, Ireland, the Caribbean and Latin America.
Tutor Doctor is one of the fastest growing Franchises globally.

Role Overview:
The role of the IT Analyst is to provide analytical and technical support to the efficient day-to-day operation of corporate office and franchise network worldwide.


  • Resolve and update tickets requests from home office/franchisees via ticketing system
  • SQL and working with MYSQL
  • Domain Management (transfer of domains, registering domains, nameservers)
  • Working with web servers - VPS/Linux Environments
  • Networking (data switches/firewalls)
  • Operational/Internal Support to Home office team
  • Troubleshoot/Resolve Hardware/Software requests
  • Update IT Knowledge Base
  • Register/Administer Web Panel for Email Hosting/Web Hosting & Domains
  • Follow and adhere to IT Policies and procedures
  • Cloud Management on Servers (AWS)
  • Self-education by staying current with system information change and updates
  • Escalate tickets to Level 2
  • Follow Tutor Doctor IT SLAs


  • Excellent written and oral communication & customer service skills
  • Min. 2 years of IT similar experience and Degree in Computer Science or related industry
  • Domain management and networking experience
  • Web Server Knowledge of VPS/Linux Environments
  • Proven time management abilities as well as strong analytical and technical knowledge
  • Ability to work independently
  • Very good organizational and priority-setting skills
  • Strong interpersonal skills
  • Exceptional collaboration and teamwork skills
  • Passionately focused on driving projects & IT success
  • Open-minded, coachable, dedicated to excellence, driven, creative and organized
  • Able to multi-task and work on various projects and meet strict deadlines
  • Must have a positive “can-do" attitude
  • Must be able to thrive in a high-energy environment

Indeed - 6 months ago - save job
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