Glentel National Rentals Associate – Burnaby (Full Time)
Glentel - Burnaby, BC

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To join our team: https://glentel.tms.hrdepartment.com/jobs/971/

GLENTEL owns and operates one of the largest two-way radio rental fleets in Canada. This fleet of radios provides communication solutions to seasonal users for mission and project critical communications. The National Rental’s Team centre of operations is in Burnaby B.C. and is looking for key members to join the team. This team is responsible for the deployment of radios and accessories to key customers on tight timelines programmed the way the customer requires them. Quality and accuracy of the orders, timing and billing is of the utmost importance.

Scope Of Position:

The National Rentals Associate is hands on position responsible selecting the right products and accessories for the customer. This positional also includes programming the radios and accessories to meet the customer requirements as well as administrative, warehouse, and shipping and receiving functions. Ensure that the products and services provided to GLENTEL’s customers are the best and most accurate in the industry.

Roles and Responsibilities:
The National Rentals Associate is part of a small team within the National Rentals Department that fulfills rental radio orders to meet and exceed our customer expectations. This role is central for proper coordination of rental inventory, timing, proper billing, and quality control.· Develop in depth understanding of the Radio Rental Business and underlying business processes.

· Order Processing and Coordination:
a. Radios
b. Accessories
c. Programming
d. Billing

· Ensure the product is programmed and functions the way the customer requires.
· Rentals Inventory – Serialized, Non Serialized and Accessories.
· Review of all National Rental orders for completeness and accuracy.
· Develop sales rapport and interaction that grow sales and maximizes customer loyalty.
· Quality Control of Product and Services delivered to our customers.
· Take an active role in the development and or refinement of processes and procedures as it relates to Rentals Order Processing.
· Comply with Corporate work place safety policies, procedures and directives, and ensure that the National Rentals Department complies with these same policies.

Skills, Qualifications, and Experience

Shipping and Receiving
Knowledge of Two Way Radio Systems (Trunked and non-Trunked) a definite asset.
Knowledge of programming radios a definite asset.
Advanced computer skills, internal programs, web based applications, MS Office applications, including excel skills.
Excellent customer service skills with conflict resolution for customers and staff members.
Grasps new concepts, approaches or systems.
Be willing to adapt to a changing environment.
Take a problem solving approach to issues as they arise to resolve conflicts
Takes strong initiative to pursue work objectives.
Inquisitive or Investigative skills to probe for customer inquiries
Attention to detail

To join our team: https://glentel.tms.hrdepartment.com/jobs/971/


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