Glentel Director of Operations – Burnaby (Full Time)
Glentel - Burnaby, BC

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To join our team:

The Director of Operations will provide leadership, direction and guidance to the operational activities of the organization with the objective of maximizing growth and profitability as well as day-to-day leadership and management to all GLENTEL Business Services Group operations functions.

Primary Duties and Responsibilities:
1. Manages organization operations by directing and coordinating activities consistent with established goals, objectives, and policies. Effectively manage the human resources, equipment and materials in the areas of Rentals, NOC, Call Centre, Technical Support and reporting to achieve the objectives of the company.
2. Implements programs to ensure attainment of business plan for growth and profit.
3. Supervise the daily activities of the department supervisors. Work in close collaboration with the sales, service, marketing and finance departments to achieve on-time and quality delivery to customers.
4. Manage the procurement department, to ensure adequate stocks of materials and supplies to complete the orders on hand.
5. Implements improved processes and management methods to generate higher ROI and workflow optimization. To operate and schedule the departments to ensure the least waste of material, time and energy, and that the lowest number of personnel is maintained to adequately perform the required work.
6. To work with the service department to ensure that all equipment, workmanship standard, products, work process meet quality requirements.
7. Provide mentoring and guidance to subordinates and other employees.
8. Ensures that all safety standards are followed.
9. Follows direction set by Senior Management.
Supervision Exercised:

The Director of Operations directly supervises Managers and Supervisors. Responsible for overall management to achieve customer satisfaction. Must interpret policies, purposes, and goals of the organization for subordinates. Responsible for subordinate employees’ performance reviews and objectives.

Knowledge, Skills and Abilities: Excellent oral and written communication skills. Possess the ability to motivate and maintain effective working relationships with staff and partners. Ability to rely on experience and judgment to plan and accomplish goals. Ability to successfully work to reach company goals.

Education: Related Bachelor’s degree, preferably in engineering, MBA or Master’s Degree preferred.

Experience: 15 or more years of experience in increasingly responsible management positions where excellent manufacturing performance and employee management skills have been emphasized. Must have demonstrated ability to effectively lead a multimillion dollar business. Prior relevant experience demonstrating effective management skills, knowledge of the telecommunication business sector. Must be hands-on, results oriented, with strong interpersonal skills.

To join our team: