Operations Consultant
Waves Coffee House - Calgary, AB

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Operations Consultant Roles and Responsibilities
Reports to: Operation Manager

Daily Duties/Tasks:

  • Daily contact with franchisees to provide direction and follow-up on issues
  • Ensures that all Waves Standards for Food and Beverage quality, customer service, cleanliness, and operating systems are met.
  • Uses the Gold Standard self assessment Report to ensure quality and consistency of operating practice and sets improvement targets.
  • Ensures that all coffee house facilities, grounds, and equipment are kept at the highest standard.
  • Creates and reviews area-wide initiatives to positively impact sales and cost controls
  • Implements “best practice” controls in food cost, inventory, cash, equipment maintenance, utilities etc. to minimize waste and maximize profit.
  • Ensures staffing levels are kept at level that will service current guests and stimulate growth.
  • Ensures ongoing training and development of all staff and management.
  • Visits restaurants to review Sales, Controls, Standards and People. Provides feedback and directions on findings.
  • Informal contact with hourly staff members to assess and positively impact morale and to assess management effectiveness.
  • Liaison between the strategic direction of the company and our Franchisee’s.
  • Follow-up on all Guest Complaints.

Weekly Duties/Tasks:

  • One-on-one with each Franchisee at least once a week.
  • Conducts 8 store visit meetings and maintains record using proper report file.
  • Does one-on-ones : Direction, coaching, performance reviews
  • Gathers and Reviews weekly financials and reports them on Tuesday.

Monthly Duties/Tasks:

  • Ensures that all management files and store binders are kept current.
  • Ensures 100% execution of all Marketing Material.
  • Attends all Waves Meetings.
  • Works one shift in each location
  • Ensure weekly/Monthly/Period Financials are completed and verified for each store.
  • Does one-on-ones with their Areas Franchisee’s.