Voxdata Solutions Inc. Employee Reviews

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Productive and fun work place
Senior Customer Service/Sales Coach (Former Employee) –  NORTH YORK13 March 2014
My co workers made it a fun place to work and so we looked forward to going to work every day
Pros
Incentives
Cons
Management was poor
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Provided opportunity to learn great customer service skills.
Customer service agent (Former Employee) –  Toronto,ON.26 February 2014
Typical day at work required providing customer service to customers. I learned great communication skills, importance of team work and adaptability skills. Management and fellow workers at Voxdata all contributed to a productive team environment. Enjoyable part of the job was to satisfy customer needs and hardest part was to deal with dissatisfied customers.
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Very energetic and fun
Sales agent (Former Employee) –  york mills, toronto ontario20 February 2014
very fast paced, especially around peak hours but still managed to have fun while working with other employees. management was great with motivating employees which helped in production.
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highly not recommended because of job insecurity
Inbound CSR Representative (Former Employee) –  Toronto, ON12 November 2013
after two weeks of training, second day of the shift they sent me home earlier than my shift.
The next week they call me and my other colleagues and handing us lay-off slip.
Cons
job is insecured
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Overall fun environtment
Outbound/Inbound Call Representative (Former Employee) –  Toronto , On22 September 2013
It wasn't too stressful. Supervisors were great. When there was room for improvement they would sit us down and tell us exactly what we needed to focus on. The most enjoyable parts of the jobs were the co-workers. They were really friendly and welcoming. The hardest part was selling the actual product because customers call in to activate their credit cards and they got angry most times when we tried to sell them something.
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Not a fun work environment.
Sales Representative (Former Employee) –  toronto19 July 2013
Work there for a few weeks my supervisor was the worst. the fired people for stupid reason. no job security!!!!
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A great place to learn the value of good Customer Service
Sales Consultant/Client Service Representative (Former Employee) –  Toronto, ON26 June 2013
My typical day at Voxdata revolved around answering approximately 50 telephone calls from the clients of RBC Royal Bank- routing calls to proper personnel, answering general quires, activating RBC credit and debit cards and advising clients on the purchase of and enrollment into insurance programs offered through RBC.
Since RBC expected us to promote a very high quality of customer service, it was a great experience to learn and apply the same. Also, the role strengthened my telephone conversation skills which later became useful when I had to conduct phone interviews at Experis.
Pros
Bonus and recognition programs
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Great Learning Experience
Inbound Sales Agent (Former Employee) –  Toronto, ON1 April 2013
Great Learning Experience but Had To Rebuttal 3 times and pressure the customer to buy insurance even if they did not want
Pros
great learning experience
Cons
had to rebuttal 3 times and pressure the customer to buy insurance
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Great bonus structure.
Call Center Agent (Current Employee) –  Toronto, ON17 January 2013
Pleasant environment.
Convenient location.
Great co-workers.
Pros
flexible hours
Cons
very fast-paced, massive call volumes at times
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call people, like talking to people, has its moments
Telemarketing Rep (Former Employee) –  Toronto, ON13 November 2012
call clients about insurance policies. Present presentation, keep clients interest. Work environment was boring, not much time to talk to co-workers. But I was happy talking on the phone. Hardest part of the job was to meet the expected sales for the week. Manager didn't talk much, but was comfortable talking to him.
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n/a
Customer Service Representative (Former Employee) –  North York, ON16 August 2012
n/a

Typical work place
good management
good culture and values
good work style
no extra pay
hard work
Pros
n/a
Cons
n/a
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productive and friendly environment
Outbound call sales agent (Former Employee) –  toronto24 July 2012
learnt a lot from the company as to how to handle with customers and their needs. Ability to meet weekly targets
Pros
good environment
Cons
evening shift
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Outbound call centre for credit cards.
Customer Service Rep (Former Employee) –  Toronto, ON14 June 2012
Typical day was logging into phones and the auto-dialer would call everyone.
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Excellent work environment
Outbound Call Centre Representative (Former Employee) –  Toronto, ON28 March 2012
Normal day at work would involve approximately 300 outbound calls. These calls are nicely gaped and time is allocated in the middle for vocal relaxation. Outgoing manager and team, always striving for positive attitude.
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Mauvaise expérience
Agent service à la clientèle (Former Employee) –  Montreal29 September 2017
Le management est nulle et ils essaient de te brain wash tout au long de la formation. Mauvaise expérience, long quarts de travail et clients chiants. À ÉVITER!
Pros
rien
Cons
la liste est longue
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manque
ventes (Former Employee) –  Montréal, QC16 September 2017
manque de tout, mauvaise gestion, mauvais salaire, stress inutile
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Belle équipe
AGENTE SERVICE À LA CLIENTÈLE (Former Employee) –  Montréal, QC8 March 2017
Dépendamment de la campagne où vous travaillez. Celle où j'étais était bien gérée et avait un bel esprit.
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agreable
Agente au service à la clientèle (Former Employee) –  Montréal, QC2 March 2017
beaucoup de vente, a être persistante, convaincre les clients de prendre l'assurance et être entouré d'une équipe formidable.
Pros
pause payante
Cons
pause diner trop courte
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Productif
Agente-téléphoniste (Former Employee) –  Montréal, QC31 January 2017
Une belle entreprise qui nous donne la formation pour rester au point de la dernière technologie.
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avis
Service à la clientèle, vente (Former Employee) –  Montréal, QC24 September 2016
travaille desagreable. je n'ai rien a dire de possitif. sans commmentaire
Pros
aucun
Cons
vendre 70% des appels
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Overall rating

3.3
Based on 51 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.0
Job Security/Advancement
2.8
Management
3.1
Culture
3.2

Voxdata Solutions Inc. Reviews by Location