Credit Card Specialist (Former Employee) – Toronto, ON – 9 May 2017
It is a contact centre environment, if it is not busy and you don't have good sales number, you may be asked to go home early. Since they pay you by the hour, that brings down your wage. Management only cares about sales and turnover ratio is extremely high. There is not much room for advancement.
Customer Service/ Tech Support Rep (Former Employee) – Montréal, QC – 22 February 2017
It's a decent call center that features all your regular call center stuff; lots of trainings, computers, talking to customers, short breaks and lunches and of course a decent amount of gossip and drama. It's not too crazy but not too advanced either.. it's right in the middle.
Overall, this company provided a safe environment for their workers where everyone respected each other and followed Voxdata policies.
CUSTOMER CARE & SALES REPRESENTATIVE (Former Employee) – Toronto, ON – 9 February 2017
This company allowed me to enhance my sales, communication, marketing and management skills. For instance, customer interaction via phone exposed me to people belonging from diverse cultures which made me adapt to their verbal accent and build a reliable connection.
Koodo Subject Matter Expert/Technical Support (Current Employee) – Montréal, QC – 17 October 2016
advancement in this company is highly based on favoritism. Unfortunately KPI's are not taken into consideration. I have had the highest L2R (likelihood to recommend) surveys for over a year and have received no recognition by the operation managers.
Conseiller au service à la clientèle (Current Employee) – Montréal, QC – 3 March 2016
AN ok environement, a good team of supervisors, good possibility of advancement. But low wage. No paid sick days which means when you have a sick child and must stay at home, you will be short in your budget
Customer Service Representative Koodo (Current Employee) – Montréal, QC – 29 January 2016
The first thing you will see is that talking to your boss it not that hard it quite simple and not stressful at all for me that a plus. Days at this place are pretty nice of course the job itself got it bad side but this is a true for all job but the people at Vox make it nice to be there I would not move away of this job if it was not that I want more money.
Agent service à la clientèle et vente (Former Employee) – Montréal, QC – 31 December 2015
- Arriver à 9h, prendre des appels, prendre mes trois pauses - Connaître mon speach sur le bout de ma langue et l'adapter à chaque client -Très conviale -très sympas -Me faire raccrocher au nez -L'environnement