Credit Card Specialist (Former Employee) – Toronto, ON – 9 May 2017
It is a contact centre environment, if it is not busy and you don't have good sales number, you may be asked to go home early. Since they pay you by the hour, that brings down your wage. Management only cares about sales and turnover ratio is extremely high. There is not much room for advancement.
Customer Service/ Tech Support Rep (Former Employee) – Montréal, QC – 22 February 2017
It's a decent call center that features all your regular call center stuff; lots of trainings, computers, talking to customers, short breaks and lunches and of course a decent amount of gossip and drama. It's not too crazy but not too advanced either.. it's right in the middle.
Overall, this company provided a safe environment for their workers where everyone respected each other and followed Voxdata policies.
CUSTOMER CARE & SALES REPRESENTATIVE (Former Employee) – Toronto, ON – 9 February 2017
This company allowed me to enhance my sales, communication, marketing and management skills. For instance, customer interaction via phone exposed me to people belonging from diverse cultures which made me adapt to their verbal accent and build a reliable connection.
Koodo Subject Matter Expert/Technical Support (Current Employee) – Montréal, QC – 17 October 2016
advancement in this company is highly based on favoritism. Unfortunately KPI's are not taken into consideration. I have had the highest L2R (likelihood to recommend) surveys for over a year and have received no recognition by the operation managers.
Conseiller au service à la clientèle (Current Employee) – Montréal, QC – 3 March 2016
AN ok environement, a good team of supervisors, good possibility of advancement. But low wage. No paid sick days which means when you have a sick child and must stay at home, you will be short in your budget
Customer Service Representative Koodo (Current Employee) – Montréal, QC – 29 January 2016
The first thing you will see is that talking to your boss it not that hard it quite simple and not stressful at all for me that a plus. Days at this place are pretty nice of course the job itself got it bad side but this is a true for all job but the people at Vox make it nice to be there I would not move away of this job if it was not that I want more money.
Team Leader (Former Employee) – North york, ON – 18 May 2014
My experience at Voxdata was probably the best education experience I had through them I gained the skill necessary to better my self as a Trainer and as a Manage. From staff management to KPI reporting I learned it all thanks to the amazing support from peers all the way up to executives, help was always there for me. Definitely a great experience for me
The atmosphere was good, vfery good productive comapny learnt alot from the comapny
Receptionist (Current Employee) – Toronto, ON – 15 May 2014
- learnt how to make sales mostly because it was my first time working at the call centre. - Learnt a lot in the human resources dept when I was a receptionist. eg helping out with interviews. - IT dept also trained me especially how to control the security of the doors at the call centre.
Provided opportunity to learn great customer service skills.
Customer service agent (Former Employee) – Toronto,ON. – 26 February 2014
Typical day at work required providing customer service to customers. I learned great communication skills, importance of team work and adaptability skills. Management and fellow workers at Voxdata all contributed to a productive team environment. Enjoyable part of the job was to satisfy customer needs and hardest part was to deal with dissatisfied customers.