My day starts at 11 am in the morning, I have to check whether my team has loaded all the yesterday's sales on the system. Then I have to keep a track of all the account numbers and customers queries(
belonging to my agents) if any. Then we do some quick role plays and objection handling. Then after a good lunch, I have to assign allocations and I have to motivate my team to boost up the sales numbers and then the executives are dropped onto the field. Meanwhile I finish my reports, discuss incentives for my executives and generate leads in order to support my team. By the end of the day, I have to make sure; I collect the daily statistics and finish my daily report and email my manager, the day's outcome.
There is a lot to learn in this role, about telecommunications, sales process, training, new software's, technology, working efficiently in a team, planning efficiently and getting the results done timely.
The management is very professional and co workers are extremely helpful and full of energy.
The hardest part of the job is to keep the motivation in the team, as direct sales is all about your personal attitude and motivation, we have to be sure, that the motivation has to be there all the time.
The most enjoyable part I would say is the one on one discussions with the consultants where I ask them their personal goals and motivate them to attain the goals. Also training process and objection handling, where executives discuss there problems and I find them the way out.
rewards, commissions, team environment