Pros: free snacks and drinks, flexible 24/7 shifts to choose.
Cons: unpredictable departments restructuring can happen.
Typical day will be going to your own office cubicle, checking voice-mails, logging into workstation and work with new client support tickets, follow-up on existing support tickets by email or by phone with news of issue resolution or work still in progress.
I learned to manage time effectively, working as a team together, chairing (hosting) team meetings, learned about the company's many software products, learned how to work the internal web portal systems and internal corporate operations, such as how product sales and distribution work and also up-selling support contracts.
I had 3 different managements during the course of my employment and all were excellent to me and treated me well, as well as helped me a lot during my tenure.
All my former co-workers were excellent, energetic, and outgoing people I've ever known. We always liked to help each other many times. I have formed lasting friendships with many of them and I still keep in touch with them today.
Hardest part was when complete system migrations happen and our entire processes, or method of doing work change such as corporate business changes and system changes. Old system, and interfaces phased out and change over to new. Usually, it takes a month to get used to the new changes.
Most enjoyable part of the job for me is always looking forward to the customer's satisfaction everyday when their issue was resolved by me. Also their corporate culture was a great experience, such as charitable events, the catered food, free video games and arcade games to play on down times. They offer flexible work hours, such as mornings, afternoon and night shifts. (24/7)