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Nerea – July 9, 2012
Yes, it is true. My experience after working for Vivint for almost 3 years is that we did have horrible management, especially in the call center where we had five different managers in less than three years. Maybe that is part if the problem. The worst thing is that you never know what is going on. People get fired and you never know if there was a good reason for it. If you ask questions to management, especially about your schedule, you never get a clear answer. They may promise you that you will not work Sundays or that will rotate Sundays but later on, they will break that promise. You cannot trust their word or that they will follow up with their promises unless it is in writing.
Nerea – May 15, 2012
Vivint has nice facilities, clean and organized and provides LIMITED free meals to their employees based on the hours they work and this pretty much all the good things I have to say about working at Vivint. They do engage in charity work but they probably should start practicing this principle right at home with their own employees in the way they treat them. I used to work in the call center and it was a horrible experience. The supervisors are terrified to say anything and just agree to everything they are told to do, no one really says what they really think because they are afraid to be laid off, people get laid off all the time and no one ever knows what happened, they did change management at least five times in one year in the call center, agents that complain are given written notices and the company makes them sign them and later can be used to fire them, you get an occurrence for being late one second from break, you get an ocurrance for going to the bathroom outside your scheduled break, you get an ocurrance for sending the wrong email to the wrong department, if you get a certain number of ocurrances you get fired, you need to bring a doctor's notice if you are sick and if you don't you get an ocurrance, there are no sick days available, and if you want to go to the bathroom outside your scheduled break, you have to send an e-mail to work force management for permission, your supervisors will unconditionally agree with all these rules and if you complain, they make you feel guilty telling you that you are negative, so many people don't complain. This is how it is to work in the Vivint call center unless things have changed but I think these rules are just the reflection of the kind of people Vivint has employed to have as their leadership.
Lanae – June 19, 2012
Let me just say I would agree that the training needed to improve. The new training program that was started a month ago is awesome! The new sales campaigns are so much better. The potential to move up and make $$ is very obtainable. We have a two month training program and a lot of round table & role playing trainings that continue after the inital 2 month training.
Joanthan1 – June 22, 2012
Selling X amount was never an absolute requirement; however, Field Service Technicians now no longer have to sell anything. That being said, the opportunity to sell additional items is there for those Techs who want to make additional money... as well as a huge slew of additional benefits that have recently been put into place. (June 2012). ...thought I'd clear this up
Nerea – July 9, 2012
It is true they have ping pong and televisions all over the cafeteria but there is more to a great work environment than freebies; and that is to treat your employees with respect and dignity. Vivint is a company that donates money to the community but has not increased call center agents salaries in a long time, has no given any Christmas bonuses either or parties for their employees in the call center. In addition to this, Vivint doesn't allow it's employees to take the day off when they are sick unless they bring a doctors note. If you have a cold and cannot work, you still need a doctors note. As a consequence, most Vivint employees go to work sick. It is pretty clear that Vivint doesn't care for the well being of their employees and they are discarded as soon as they want to.
Nerea – July 9, 2012
This situation is not new. It has happened before in the call center where they change the policies regarding your schedule and they don't communicate this to you clearly FROM THE BEGINNING. There is poor communication and no way you can build trust between employee and employer when they are not sincere about their goals or plans or how changes affect their employees. I think they do this on purpose because they are not willing to change policies to benefit their employees and they know they would not hire as many people if employees were told from the beginning how things really are.
Nerea – July 9, 2012
I worked at Vivint 2 years and a half and I have to say the building and amenities are great but you never know how long it is going to last because they can get rid of you at any time. It doesn't matter if you are a good employee. If they don't like something you said or your opinion, you are gone. I remember an employee who had great call scores that was let go because he refused to work on Sundays. The new manager decided everybody had to work Sundays and this employee did not like this measure and then he was fired.