Excellent team environment, good incentives, no benefits
Sales & Marketing Representative (Former Employee), Calgary, AB – June 18, 2014
Pros: good team ethic
Cons: 6 day work week, long hours, people are horrible
At 2pm you start knocking, and you go until around 10pm. You're dropped off alone in your area, rain or shine, to sell.
I learned a lot about self discipline, self motivation, and using time to your advantage. Nothing about talking to people scares me any more, after the brow beating you took on the average day.
Everyone on the team is supportive – more... and wants to see you succeed, the daily meetings kept track of everyone's progress, and offered feedback and tips for the coming day's work. Management always had your back and would help however they could.
The hardest part of the job was definitely seeing days or weeks pass in which you would not make a single sale, or get into a single house. People can be really rude, and the rejection is always hard.
The best parts of the job were the team building activities and incentives, like go karting or ping pong tournaments. The team had a huge sense of cameraderie, which made the days go by a lot easier. – less
customer service rep (Former Employee), sacramento – August 15, 2014
Cons: your basically getting used for your family and friends.
You go through stages of interviews. First round everyone in the room who looked like they didn't have any connections where cut. This included everyone who looked like they didn't have much money and all the African Americans. From there I found you would have to get your customer base from your friends and family. So basically you get paid for the – more... customers you get, but at the same time its not an hourly job. So they tell you your first customers will be your family or friends. Then you build of by recommendations from your family or friends. So all this makes sense when they cut the people who where not suited. I made it and can tell they where gonna offer a job when they called , but I openly told the hiring manager that I wasn't willing to use my family. From there he said how do you think you would get your customers we don't do door to doors. He asked me would I have a problem with doing that. Then pretended that he was calling to reject me. lol I laughed when I hung up. You don't need experience when you interview all you need to do is look like you have family with money that could be potential customers. Don't get fooled by this pyramid scheme and there flattering words. They do not pay hourly. When you hear pay will be discussed in the interview hang up. Wasted my time interviewing for three hours!!! The hiring gives these flattering story like he use to be a sales rep, but clearly states he was hiring on as a manager. So basically the person telling you about the great opportunity was never in your shoes. They just use people to get sells. Don't sell to your family ever. – less
Productive and fun workplace with lots of ping pong tables and free drinks!
Gives Back Assistant (Former Employee), Provo, UT – July 21, 2014
The hardest part of the job was that things were always changing. But that also made it so that it was never a boring job! The most enjoyable part of my job was being able to work with and get to know so many different people.
Customer Care/Tech Support (Former Employee), Provo, UT – June 28, 2014
Pros: free lunches, medical clinic, gym, coummity support
Cons: health care little exspensive but the clinic doesn't cost with their ins.
Vivint has been one of the best companies I have work for since I was 16. Their company believes in the communities that they serve and go the extra mile. They have helped after natural disasters like New Orleans. They help do projects to feed the hungry. They have a health clinic if you have their insurance is free. Lunch is part of their comp package. – more... Relaxed yet things get done. Management is great and very supportive. The owner visits and will sit and eat lunch with the employees doesn't feel like he is to good to join in. They have private concerts and parties for employees and their families. They have a gym employees can use for free. – less
Account Creation/Data Entry (Former Employee), Lindon, UT – June 23, 2014
Pros: free lunch every 8 hours you worked
Cons: short breaks, boring, no friendships
Not flexible for school at all. No chance for extra hours, you have to work only 6 hours or only 8 hours. Management was not helpful at all and were very slow with getting to you. No raises or advancement at all. Recently changed their browser system right before the busy summer season making the busy time harder and more stressful.
Sales & Marketing Representative (Former Employee), Las Cruces, New Mexico – June 12, 2014
Pros: great company culture, management, constant competitions, pay
Cons: this is your summer, knocking all day by yourself, no one likes door to door sales guys, if you leave early you don't get paid
Working a door to door sale job is something I suggest every business/sales professional do at least once. It's hard work. You learn a lot about sales and a lot about yourself as you're out knocking on doors in the heat of Summer. Vivint is as good a company as any to get out there and sell with. Daily sales meetings in the mornings and then knocking – more... doors until dark. Constant competitions for everything from lunch to week long cruises. You sign a contract at the beginning of the Summer stating that you'll stay until August or you forfeit your backend check (roughly 50% of your Summers earnings). Selling 5 year security contracts isn't easy, but you are compensated well for it when you're able to pull it off. – less
Great environment with numerous benefits, including free lunches
Scheduling Professional (Former Employee), Provo, UT – June 12, 2014
During a typical day at work, I would be contacting field service technicians to have sent to customers' homes to install home security systems or make repairs to pieces of equipment to already existing systems. The majority of the co-workers were upbeat and the ambient was very enjoyable. In some departments, especially strict policies were upheld – more... with little consideration for personal/life complications. Otherwise a great place to work – less
Regional Field Service Manager (Current Employee), Work from my home office – June 11, 2014
Pros: regional manager get free fleet vehicle i pay the tax on the value
Cons: work all the time on call 24-7
Vivint (Residential Security and Home Automation) My primary responsibility is to take care of Vivint customers, in the field or on the phone. I manage the day to day operation and manage the schedule of 30 – 50 field service technicians.
I hold a formal coaching session once a week with each of my Field Service Managers.
In each of my coaching sessions: • – more... Prepare in advance • Give constructive feedback to correct any attitude or performance issues. • Set attainable goals and hold my technicians accountable for their progress. • Review recent performance to discuss areas in which my technicians can improve.
I hold 30-minute to 1 hour weekly team meetings (Conference Calls) to update my Technicians on company, department news, information, technical and sales training. – less
Customer Care Representative (Former Employee), Provo, UT – June 10, 2014
Pros: great lunchroom with free drinks and fruit, clear reference/support materials, optimistic environment
Cons: delayed access to benefits
Call center jobs have a (deserved) reputation for being awful jobs. Vivint sucks less. While still a call center, thought and care has been put into the software used, the reference materials, the break rooms, and the culture.
Sales Representative (Current Employee), Long Beach, CA – June 2, 2014
Pros: absolutely amazing company
Cons: tiring to the newcomers.
Vivint is definitely one of the largest and best home automation and security companies as it stands, the sales jobs, however, are best for people who are great with scheduling appointments and giving that affirmative eye to make consumers really want their product.
While I am good with talking to people, the idea of waking up in the morning and feeling – more... as if I should be up and digging through references for people to show home demos to is tiring, and I'd rather have job where I can go and work, talk with people happily, work my hardest, and go home to have down time. – less
Technician (Former Employee), Williston, ND – May 31, 2014
Cons: long hours, no compensation for additional required tasks
Work ranges from 8am to 1am sometimes. Sales reps will push through installations lying to customers and saying the company requires same day installs. Most customers don't want installers there that late and you will be blamed if it doesn't get put in.
Equipment uses a point system costing $30 per point and anything not approved by the rep gets charged – more... to the installer who only makes $60 per job whereas the sales person makes $500-800 per sale.
Company consistently takes the sales persons side of any dispute anyone who they don't like gets sent home. Even lead technicians have no power compared to sales people. Technicians are required to drive their own vehicle across the country with and are given .10 per mile in compensation and no compensation at all for driving to and from jobs which are up to 40 miles away. Company puts you up in hotels usually 3-4 to a room so people have to sleep two to a bed or on couches, which they charge you per week.
Any additional services like if a customer breaks something or changes out a door, you have to go back to their house and fix it and you wont be paid to do it.
Don't trust any review written by sales people as this company is highly into favoritism and 90% of sales people are from the Provo area and hired by family and friends and a Mormon.
The pay isn't worth having to relocate across the country, first year technicians will make about 15k don't let anyone convince you its more and there are no benefits or 401k at all for technicians only management and sales persons. – less
Outside Sales Representative - Door to Door (Current Employee), Tampa, FL – May 29, 2014
Pros: great pay..if you stick with it
Cons: intense travel..every year.
The pay is good if you're a good outside sales/door to door salesman. Not a great work/life balance if you have a family. You must leave for the entire summer; every summer. Co-workers are typically pretty awesome. You do get to work outside, management is awesome and supportive.