Pros: great products, wonderful company culture and fun atmosphere
Cons: compensation not in line with what recruiter said, poor management training, expensive health insurance.
While they have a wonderful company culture and benefits such as free lunch and onsite clinic, health benefits are ridiculously expensive, management is poorly trained, management opportunities are few and far between with the only opportunities coming very infrequently. Also, and maybe more importantly, I was deceived as to the amount of compensation – more... I could expect two times by their recruiters.
When first being hired I was told I would have the opportunity to make upwards of 80 to 100k a year, commensurate with past sales positions I've held. What they did NOT tell me was that it would be after months and months of essentially working for $8.00 an hour, and even then, there were only a few people making that amount and the opportunity to rise to that level was years away.
When transferring to their customer service department, I was told there were a lot of opportunities to rise to management because they were in a growth phase, and also you could make up to $14.00 an hour even as a phone agent. What I was not told by the recruiter is that the management positions were all low level team lead or supervisor positions. Management was very hard to reach and took years to reach, which is fine for someone coming out of college but a bad fit for someone my age who has over a decade of management experience in call center alone, 20 years management experience total.
Vivint overall was a bad fit for me, something the recruiters should have known in looking at my resume and seeing my past positions as call center and sales management. Seems like they were so busy looking to put butts in the seats they didn't take time to look at individuals and take their needs into account. – less