Management needs extensive overhaul-makes uninformed decisions
Branch CSR, Niagara, ON - May 22, 2014
Upper management does not understand branch operations and would rather place blame than actually determine the cause of branch issues. Since 2011 there have been more than 10 staff members that have quit or been terminated and rarely do they replace those staff members. They expect the remaining staff to pick up the slack and when it can't be done, they place blame on the unappreciated administrative staff rather than determine the actual reasons for the issues. The regional director is unwilling to listen to branch issues and the branch managers will not support their staff and will throw them under the bus because they believe their job will be in jeopardy if they support their staff. This has caused several administrative assistants to lose their jobs, even when they were doing a good job, because the regional director mistakenly placed blame on them, rather than listen to the actual reasons for the problems.