Clinical Assistant Sleep - Lloydminster
VitalAire Canada Inc. - Lloydminster, AB

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VitalAire is a part of the Air Liquide Group which has over 43,600 employees worldwide in 80 countries and has been a national leader in medical gases and respiratory services markets for over 40 years. We hold national accreditation status with the Canadian Council on Health Services Accreditation. www.vitalaire.com

VitalAire is actively recruiting a highly energetic and customer service focused individual for a full-time Clinical Assistant Sleep position for our Lloydminster Clinic. The Clinical Assistant Sleep initiates CPAP and oxygen therapy as prescribed, providing instruction and ensuring patient safety. The successful candidate will work directly with home care clients, referral sources and funding agencies to deliver the highest level of patient care possible. The incumbent will also be responsible for reception and administrative duties ensuring customer satisfaction through friendly and professional behaviour.

ROLES AND RESPONSIBILITIES:

  • Initiates CPAP treatment when prescribed, providing clients with instructions of use and cleaning of their equipment; follows-up with clients to evaluate effects of treatment plan
  • Documents client care services by charting client records and making reports to physicians; maintains quality records in relation to operations including but not limited to patients files
  • Supports branch operations including, but not limited to: answering phones, greeting clients, booking appointments; facilitating payment by preparation of funding documents and maintaining knowledge of funding systems
  • Sales and maintenance of respiratory and CPAP inventory for the branch; sales of oxygen and CPAP supplies to walk-in and call in clients
  • Clean and process CPAP equipment on a daily basis; ensures operation of equipment by completing preventative maintenance requirements and arranging for repairs
  • Contributes to the growth of VitalAire by liaising with medical professionals and providing information/literature/demonstrations to prospective clients

SKILLS AND KNOWLEDGE:

  • College diploma or University degree with a medical focus or relevant work experience; Medical Office Assistants preferred
  • 3 – 5 years of experience in a medical office or reception role
  • Excellent interpersonal, organizational, verbal and written communication skills
  • Ability to prioritize, multi-task and manage a fast-paced environment
  • Superior customer service skills; ability to solve practical problems and respond to common inquiries or complaints from customers, regulatory agencies or members of the business community
  • Action oriented, team player with an ability to work independently with minimal supervision
  • Good knowledge of Obstructive Sleep Apnea and CPAP therapy is an asset
  • Strong computer literacy with Microsoft applications such as Excel, Word, Outlook
  • Possess a valid drivers license
  • Ability to participate in ‘on call’

Advantages of working for VitalAire

  • Competitive salary, vacation and performance based pay increases
  • Competitive benefit package & company RRSP contributions
  • Standard working hours for better work/life balance
  • Tuition reimbursement program
  • Employment Assistance Program
  • Successful and stable, industry leader

We participate in equal opportunity employment.


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About this company
VitalAire Canada Inc, an Air Liquide (AL) subsidiary, has been a Canadian leader in homecare oxygen therapy, sleep therapies, and...