Branch Customer Service Representative - Ajax, ON
VitalAire Canada - Ajax, ON

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We are currently looking for a full-time Branch Customer Service Representative for our Ajax, ON location. A successful candidate will be responsible for providing support in the storefront area as it pertains to oxygen and CPAP therapy, and facilitate the administrative aspects of branch operations, while continuing to promote VitalAire’s safety and quality practices.

ROLES AND RESPONSIBILITIES:

  • Provides friendly and helpful service to customers
  • Sales and maintenance of respiratory and CPAP inventory for the branch
  • Sales of oxygen and CPAP supplies to walk-in and call in clients
  • Jointly books CPAP appointments for the branch
  • Informs clients of the requirements to meet funding program criteria
  • Contributes to team effort by working with and supporting other staff to achieve optimal customer service
  • Assists healthcare professionals with the completion of necessary forms
  • Facilitates payments by preparing funding documents
  • Provides support for supervisors/managers, sales and healthcare staff
  • Contributes to a safe work environment by obeying safety rules and working and encouraging others to work in a safe manner
  • Seeks to continuously improve the operation of the branch by understanding processes and work flow and participating in quality improvement activities
  • Maintains client confidence and protects VitalAire operations by keeping information confidential
  • Protects clients and employees by adhering to infection control policies and protocols
  • Contributes to the growth of VitalAire by providing information and giving demonstrations to prospective clients
  • Primary contact at the branch for billing for the Customer Care Centre

SKILLS AND KNOWLEDGE:

  • Secondary school diploma or equivalent, with a minimum of two years retail sales/general office experience, or an equivalent combination of education and experience
  • Computer literate in Microsoft Office (Word, Excel) with strong data entry skills
  • Excellent interpersonal, organizational and verbal communication skills
  • Detail oriented
  • Superior focus on customer service
  • Ability to work independently
  • Able to work flexible hours in order to provide service to our customers for extended hours

We are an equal opportunity employer. Interested candidates with the necessary qualifications can send their resume in confidence quoting “Branch CSR – Ajax”


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About this company
VitalAire Canada Inc, an Air Liquide (AL) subsidiary, has been a Canadian leader in homecare oxygen therapy, sleep therapies, and...