Pros: gym at the office, what the work culture was supposed to stand for
Cons: nepotism in the workplace, lazy management
I worked there for approximately a year and a half. I dedicated much time doing side projects for them, hoping to advance. I did progress slightly on the "corporate ladder", but not nearly as much as I deserved. I trained new agents on the phone, only later to find out I was training new supervisors. The supervisory staff was paid a relatively comfortable salary to sit around and do nothing. They sat in the huddle rooms talking about their fantasy basketball teams rather than tend to the agents. 9/10 times when a newer agent needed a supervisor, they were not able to be found. Not to mention all the "inter-office relations" that was taking place. It took me back to my high school days to be honest. The lack of professionalism and maturity was quite disturbing. Many other people who reviewed this company already said it, but if you weren't family or friends with management, in with the right click, or Chaldean, you went nowhere. The amount of nepotism in the management is disgusting. To make things worse, they had a company-wide lay off for "restructuring" and they let go all the supervisors who actually did their job! I'm not sure what they were getting at with that one... I will say however, that they had a beautiful office, and some of the perks were great. PTO, Floating Holidays, gym in the office... And they did try to reward you with retention saves and up-sells. That was great, but there was unfairness in that even... This company has plateaued though and is not going to make anymore money. Long and short of it is, they'll pay you for your hard work in making the company money by selling or saving, you just have to be able to tolerate not going anywhere in the company if you're not "in".