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153 reviews

Visa Employee Reviews

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Bloated Political Company Living In The Past!
Service Manager (Former Employee), LondonJanuary 7, 2014
Pros: good benefits package
Cons: politics lack of business process poor management
VISA Europe a very well known organisation, however behind the brand is a dysfunctional political company, which has become a mecca for incompetent managers to prosper within!

All IT job adverts will ask for ITIL Prince 2 qualifications etc. however you will not need them as the company runs on paper based systems supported by Jurassic era IT and the – more... lack of any document management and file sharing systems adds to the fun. If you need a project document you may be told to take it off a notice board and photocopy it as it is on an individual’s PC and this ensures that they can control everything and make you fail.

Political witch hunts are supported by the incompetent managers and known to senior management,, effectively a report on your colleague system, where seeded staff make false allocations to discredit anyone that comes up with ideas to improve things which challenge the status quo.

Management comments such as “VISA is not concerned with money but with effort” demonstrate how removed from reality this company really is!

A new senior member of the management team joined VISA Europe whist I was working there and proceeded to gave a initial motivational task which must of being based on the Steve Coogan “Dearth of as Salesman” presentation (photos of the kids and problems with in remembering her age!), but nothing of substance

There is a new CEO there that was starting to make changes however the culture is so poor it will take a very long time to fix. Many new staff leave within the first 3 months and the company accepts this as part of the VISA culture! – less
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Fast paced demanding environment
Senior Project/Program Manager Consultant (Current Employee), Foster City, CADecember 23, 2013
Fast paced and demanding environment.
Globally distributed cross functional team.
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Work at Visa
Maintenance Manager (Current Employee), Foster City, CADecember 12, 2013
Duties maintaining all aspects of 4 buildings (1,000,000 sq ft) operations including emergency generators; UPS’s; VAV’s; A/C’s; Heat pumps cooling towers; electrical; plumbing; VFD drives; energy management systems; boilers; etc. I am a knowledgeable team player willing to assist, help, and train others. Coordinates daily operations and assists with – more... supervision of personnel within assigned areas of service to ensure the building automation systems are running efficiently and effectively. Responsible for supervising the maintenance activities of personnel (5 Journeyman and 3 Building technician). Create and revise all operating and maintenance guidelines for the Maintenance & Engineering Department. Participate and support the Director in development of the annual budget, including operational and capital budgets. Ensure compliance with all applicable regulatory guidelines, requirements, standards and codes required (EPA, OSHA, safety program, CFC handling, etc.) for the facilities and engineering department. Oversee daily scheduled work assignments, project staffing, and preventative maintenance (scheduled and completed). Prioritize work orders and team projects, requisition parts, materials and supplies needed to maintain systems in good working order. Manage contractors to ensure work is completed correctly, on budget and on time. Review, modify and write preventive maintenance standard operating procedures. Ensure that all scheduled and unscheduled work orders are completed in a timely manner and that all repairs, adjustments and replacement of equipment and components are documented in the IFAMS. – less
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Fast Pace
Service Support Specialist (Former Employee), Miami, FLDecember 12, 2013
Pros: benefits
Cons: anyone can take your job
Look over your shoulder.
Dont make any mistakes.
Bad Management.
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Productive Workplace
Customer Service Representative (Current Employee), Miami, FLDecember 11, 2013
Pros: free coffee, free fountain drinks, indoor gym 24 hrs
Cons: expensive cafeteria, advancement very low
Depending on your position and department that you work in, Visa is a fast paced environment. You come to work and not play. Everyone is respectful and people friendly. Visa is diverse many different cultures to interact with. I learned about restriction and hidden fees on card, Visa the company is a transaction company visa does not issue credit cards. – more... The hardest part of the job is the back to back calls without increasing your after call work time. The most enjoyable part of the job is the bonus and reviews – less
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Better before it went public
TREASURY ANALYST (Current Employee), Foster City, CANovember 26, 2013
Pros: coffee in the break rooms, nice buildings, health/vision/dental insurance
Cons: top heavy management, not enough "trickle down" in bonuses, not enough honoring the old ways, or why they were that way
I was able to see Visa before and after it went public. Obviously, the higher up the chain, the more you get. That is understood and agreed. There was just a much bigger split after it went public. There were more and more Senior Business Leader positions created, and Head of ... positions, with more and more benefits for these positions. Their roles – more... were not outsourced. Meanwhile, the lower positions had perks whittled away, and were the brunt of layoffs. – less
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Good place to work not much of a future though
Customer Service Agent (Current Employee), MiamiOctober 30, 2013
Pros: excellent medical benifits
Cons: very hard to move up within the company
This is a good place to work short term but don't recommend it for long term. Their isn't many option to move up within the company and management isn't very professional.
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Good brand, toxic environment
Director, Mobile Solutions Marketing (Current Employee), Foster City, CAOctober 29, 2013
Toxic environment, good brand

Good salary, benefits

Bureaucratic, slow moving, hard to get stuff done

Not a technology company
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Overall experience is good
Customer Service Agent (Former Employee), Highlands Ranch, COSeptember 28, 2013
I worked for this company and I was very happy here, unfortunately the company closed and they had to let me go
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Great People to work with.
Quality Assurance Analyst/Administrative Assistant (Former Employee), Foster City, CASeptember 25, 2013
Pros: great group of people to work with
Cons: upper management were difficult to work with.
Dealing with others on a regular basis. Required to learn all the subsystems, organize testing, and organize co-workers to create workable software.

Dealt with banks in Europe and frequently interacted with clients to update them and deal with concerns.
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Application Manager
Application Manager - Project Manager (Former Employee), Foster City, CASeptember 16, 2013
Pros: excellent technical staff
Cons: very political management environment
As an application manager i was responsible for a team of 15 - 30 application programmers. I worked on issues related to budgets, project management, corporate/government audits, resource planning, meeting project deliverables, monitoring project status, personnel issues, management reporting, formal and informal staff performance appraisals, and more.

The – more... hardest part of the job was navigating the political management environment.

The technical staff were very capable and competent.

The most enjoyable part of the job was working with the staff to accomplish and deliver projects on schedule and within budget. – less
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Working Environment
Team Lead (VISA Loyalty Platform) (Current Employee), Foster CitySeptember 11, 2013
The working environment is ver competitive. Had the chance to work with some of the most technically gifted people.
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Visa's IPO and the 2008 global financial crash changed an excellent job.
Business Analyst (Former Employee), Highlands Ranch, COAugust 15, 2013
I collaborated in the invention of a versioning algorithm that save Visa tens of thousands of dollars, which included development, analysis, and implementation costs.
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Productive and challenging work environment
Customer Service representative (Current Employee), Miami, FLAugust 11, 2013
Handled an average of 80 calls a day (inbound and outbound calls).
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energetic enviroment
Customer Service Representative (Former Employee), Miami, FLAugust 2, 2013
This was a great job to learn about call centers and gain the experience that motivated me to want this as a career
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great Work place
Customer Service Representative (Former Employee), Baltimore, MDJuly 29, 2013
Awesome Management

most enjoyable part was helping account holders with everyday credit issues
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freedom to act, varied culture, flexibility
Head of Strategic Support Services (Current Employee), London, Basingstoke and ReadingJuly 26, 2013
Pros: flexibility and variety
Cons: decision making can be slow or changes at the last min
A typical day would include various meetings from one to ones with members of my team, through to leadership meetings with the exec on wither operational or strategic items.

Act as the sounding board for a number of VicePresidents who need coaching on how to get things done and want advice and guidance.

Other parts of the day will include various – more... leadership decisions that need to be made which i make for either my team or across teams

Hardest part of the job is juggling everything

best part of the job is juggling everything, having a finger in many pies and having hige variety in the work that i do – less
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Good
SENIOR PROGRAM MANAGER (Current Employee), foster city ,CAJuly 25, 2013
Good company to work with. Good work culture. Nice initiatives , good management
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Please see resume
Sr. HELP DESK SUPPORT (Current Employee), Miami, FLJuly 12, 2013
VISA, INC., MIAMI, FL 2008 – PRESENT

Operations Support Center
Sr. HELP DESK SUPPORT

• Actively participate in Crisis and Incident Management. Report, troubleshoot and monitor system issues or outages until services are restored (Levels 1 – 3).
This process includes, but is not limited to:
o Initial triage of all reported system issues:
Actions performed – more... by the user, steps taken; replication of the issue with determination that it is reproducible in other environments (i.e. BRP, Training, Test/UAV), gathering of error codes or responses, variances seen when other actions are performed
o Accurate impact assessment:
Complete impact assessment to determine number of users impacted, with overall percentage comparison of population affected; determination of alternate processes in place (“work-around”), potential impact to service level agreements (current and future)
o Incident escalation
Incident creation in BMC Remedy (“Viper”); accurate severity assignment based on impact assessment performed; ensure prompt and proper incident assignment to the owner group responsible for investigation/coordination, ensuring high-severity incidents are routed via in-house Service Desk for immediate conferencing with Support teams; accurate categorization of CI (configuration items), make accurate recommendations for high-severity incidents to ensure proper on-call Support teams are contacted, reaching out directly for adequate resources as needed; participate on established bridge conferences, working with Support towards resolution; perform post-resolution validation as required
o Notification process
Ensure all relevant personnel and management teams are aware of any current severity issues that have a detrimental effect upon Production, providing timely and accurate updates as new information is received, provide current impact assessments and SLA impacts, make recommendations for alternate processes or workload/workforce allocation modifications that may be needed to ensure services are interrupted as minimally as possible; provide resolution notes with Executive Summaries for distribution internally as well as externally to Clients that may have been peripherally impacted.

• Daily use of BMC Remedy Tool (“Viper”):
o Incident Management
 Creation of new incidents (see above)
 Follow-up of existing incidents: ensure proper escalation to Support teams, ensure that timely updates and progress are being documented, provide additional information or request updates via email system available via Remedy
 Proper follow-up and closure with original requestor(s).

o Change Management
 Monitor Change Calendar for relevant changes that may impact our global Call Center.
 Determine system impact; challenge any unclear information to ensure that proper impact assessment is provided
 Coordination: work with Support teams to ensure that changes are scheduled during times that will least impact Production and existing service level agreements (SLAs)
 Notification process: ensure outage and service interruption notifications are distributed that clearly outline the system/application affected, maintenance window(s), total impact duration, clear impact assessment, alternate processes that may need to be put in place during the maintenance window(s).
o Problem Management
 Root-cause investigations: research and/or compile root cause investigation results and provide Clients/Partners with in-depth analysis, particularly when service goals have been compromised.
 Executive Summaries: provide management teams with incident summaries containing in-depth analysis and description of any high-severity incidents after root-cause investigations are completed.

Additional duties/projects:
• Client-to-Client; Client-to-Vendor Bridge Support.
• Contribute to process improvement initiatives, i.e. IT, strategic or administrative processes.
• Manage Call Center Operations: monitor service levels, occupancy, abandon rates, etc., making staff allocations as necessary.
• Lead Emergency Response Team (ERT) coordinating activities, documentation, training of staff.
• Expert knowledge of Genesys (IWS, WFM, CME), CMS, Avaya call routing programs.
• End-to-end processing of on-boarding and off-boarding activities for Call Center employees; follow-up audit activities related to the same.
• Conduct and/or coordinate day-to-day activities at the Operations Support Center including, but not limited to: creation of incident records for escalation, actioning ad-hoc requests received via email, inventory management, security and facilities liaison
• Responsible to coordinate quarterly audit activities for those applications for which we are Access Custodians; ensure user access and level of accesses are audited for compliance.

GCAS Customer Care Services – Data Management
Service Support Specialist
• Exchange and maintain information between cardholders, issuers, merchants, acquirers, members and product offices.
• Provide level 1 call support, email support, entitlements and enrollments for the Visa products (i.e. Visa Online). Own Level 1 issues through to resolution, working with Business or Development groups; troubleshoot and escalate to Level 2 as needed.
• Provide day-to-day support to Visa client institutions to ensure customer expectations are exceeded.
• Set-up new users, reset passwords; identify, troubleshoot and resolve processing, application usage or business issues.
• Respond to customer inquiries relating to general functionality support for Visa products.
• Educate clients, customers and colleagues on product and basic software applications, usage, and functionality.
• Data entry in multiple internal Visa applications.
• Responsible for compiling and publishing daily reports/spreadsheets on department progress. – less
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Great Company
Systems Engineer/Application Support (Former Employee), Ashburn, VAJune 19, 2013
I like the skills they provided me with during my contract.
A great place to come into work everyday. Employees work very hard but it is a fun and exciting environment to be a part of.

About Visa

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments – Read more