Sales Representative (Former Employee) – St. Albert, AB – 28 June 2017
Virgin Mobile wasn't an awful place to work. The job was straightforward and pretty easy to do once you got the hang of it, I just hated being a salesperson who worked on commission. We would have to push certain plans or phones based on incentives we would get/targets we had to hit and sometimes we would sell a customer things they didn't need or want. Because I was more interested in selling people the things they needed rather than hitting my targets, I had a challenging time with management. I just didn't feel right selling elderly people (the main clientele of the mall i was working at) the latest and greatest on an expensive plan when all they really needed was the basics with a basic device. Working in sales taught me a lot of things, including the fact that sales isn't for me.
Sales Associate - Assistant Manager (Former Employee) – Toronto, ON – 26 June 2016
Working in a retail environment can either be terrifying or amazing based on your personality. I'm pretty comfortable working in such settings and had no problem communicating with a passerby and just striking up a conversation. Being that the retail store was in a mall, there was always something going on to keep you busy.
Fast paced team oriented sales environment, great for skill development!
Service Expert (Current Employee) – Ottawa, ON – 31 May 2016
Virgin Mobile is a great place to develop a number of skills including: sales; customer service; management; conflict resolution; multitasking; and communication skills.
Although there is room for career advancement through Virgin and Bell, there are few available positions at any one time in the Ottawa area. As a result of the fact that the majority of employees within Virgin and Bell have intentions to grow within the company, these positions are usually filled by long term employees of five or more years. This can make it difficult to advance.
A great feature of this company is the eligibility for medical benefits. All employees (after the first three months) are eligible for medical, dental, and vision benefits.
Excellent place to work, one of the better phone companies
Sales Associate (Former Employee) – Billings Bridge, ON – 24 May 2016
Virgin Mobile is one of the better phone companies, so it was nice being able to feel good about what you're selling to people. Minimum wage, yearly raises, good commission. Relaxed, easy-going job. Good benefits, very flexible hours, minimum 20 hours per week.
Store manager (Former Employee) – Toronto, ON – 22 April 2016
My boss was great though. Although i didnt do well. This job wasnt right for me. Because i dont like pushing people to buy things. Or somewhat telling them lies, when there is cheaper places to get services,; so i can make my cotah.
Sales Associate (Former Employee) – Vancouver, BC – 2 April 2016
very fun place to work customer service are great ! good pay and great hours! i always work with another person or as team which is good, can take break any time. i learned a lot about phones and plans and how to help customers
Sales consultant (Former Employee) – Burlington, ON – 24 March 2016
always had to meet the targets given and we did we got great feedback and awesome benefits.
I learned a lot about cellphones and the communication industry. The management was great, very helpful and available for support and help all the time. My co-workers were competitive which always brought life to the work place and guaranteed constant desire for more success.
The hardest part of the job was gaining the customer's trust so they can listen to my opinion and my advise on what product fits their needs. The best part was when the best fit was found and the customer left excited and happy with their purchase.
Sales Representative (Former Employee) – Waterloo, ON – 2 February 2016
One of the best customer service experiences I have attained. Working with a small-knit team and helping customers with various questions, including software, service plans, etc., was a great learning opportunity.
The most enjoyable part of working at Virgin was that I was able to interact with people daily and solve their problems. I really enjoyed helping people and knowing that I was able to make their day.
Bilingual Retention Agent (Former Employee) – Toronto, ON – 11 December 2015
Assisting unsatisfied customers with their problems, problem solving job. I learned handing difficult situations without stressing. Nice environment with helpful management and great coworkers and hard working people ready to reach target as team
Sales Consultant (Current Employee) – Owen Sound, ON – 3 December 2015
Was a fun place to work, learnt alot. Had a great manager who was willing to teach. The numbers weren't a huge impact on the job but deffinetly a bit of a push to hit your goal and store goals. The team we had was fantastic, we worked well together and helped each other out. It was a competition all the time.
The most soul crushing experience you will ever have.
Sales Associate (Current Employee) – Mississauga, ON – 21 November 2015
Most likely one of the least fulfilling jobs out there. Very little room for advancement and the pay is not commiserate with the amount of work that you are required to do. The only good thing are the discount on the phone plan and the benefits.
good discount, benefits even for part timers, paid vacation
very boring work, customers are generally not that well educated, too much downtime, standing for 8 hour shifts, mall hours.
Store Manager in Training (Former Employee) – Marlborough Mall, AB – 9 November 2015
Very competitive sales workplace, the harder you work the more you earn. Learned how to effectively close sales and gave me valuable sales experience. A great team of hard working co workers makes for a more competitive environment because everyone is driving for sales. Most enjoyable part of the job was definitely the interpersonal relationships created with co workers, customers, and company executives.
Awesome work environment, great opportunity for sales experience
Sales Representative (Current Employee) – Edmonton, AB – 15 September 2015
Main objective is to help members find their phone needs. I've learned some better sales tactics/pitches Management changes pretty frequently but it teaches you how to work with different types of management. Hardest part of the job is dealing with customer complications and making sure the customer is always satisfied. Enjoy working with a team and being able to have individuality and freely be able to be yourself while still working in a professional environment