Technical Support Agent (Current Employee), Toronto, ON – July 31, 2013
-"Log in" on the phone and computer system -Check-in e-mails -Call back client if needed -Start taking call -Caller can call you for anything regarding phone, i learn every day -Co-workers approach me to help, good atmosphere -Being very patient with clients who doesn't know anything about phone -Halloween plus pizza
Sales Representative (Current Employee), Edmonton, AB – September 15, 2015
Pros: Learning new information daily
Cons: Amount of hours constantly change
Main objective is to help members find their phone needs. I've learned some better sales tactics/pitches Management changes pretty frequently but it teaches you how to work with different types of management. Hardest part of the job is dealing with customer complications and making sure the customer is always satisfied. Enjoy working with a team and being able to have individuality and freely be able to be yourself while still working in a professional environment
Store Manager (Former Employee), calgary – June 3, 2015
Cons: work/life balance, stress
The four years I spent at Virgin Mobile were interesting and never boring. You are always learning new tech and how it benefits your customers lifestyle. You must always be connected to the job as its an expectation, this can result in poor work/life balance. Metrics are of the utmost importance and you are always worrying about them on a day to day basis.
Sales Representative (Former Employee), toronto – June 1, 2015
Pros: Discounted phones and plans
Cons: not enough hours
usually would open the store. count the till and finish productivity paperwork. then proceed to help members find plans and devices that match their needs. I learned about the telecommunications industry and how Important customer service is. Co workers made my job even better with our efficient team work. hardest part of the job was selling accessories for devices when kiosks around the store sold them for a much lower price. most enjoyable part of was interacting with new and current members of virgin mobile
Assistant Manager (Former Employee), Toronto, ON – April 29, 2015
Pros: Awesome coworkers
Cons: Downtime when the mall wasn't busy
A typical day at work for Virgin Mobile didn't exist. Working for VM is anything but typical. We would have all sorts of customers (at VM they're referred to as "members"). For argument's sake though, you would come in and click-in for your shift. Maintain a clean work environment, update records and sales metrics as the day went along and assist potential or existing members as they came by. I learned a lot about the telecommunication industry during my time at VM. Management was always very friendly and understanding. Co-workers were also very friendly people as they are the types of individuals that you would want working for such an industry. The hardest part of the job was trying to meet sales targets on days when no one really seemed to be visiting the mall. The most enjoyable part of the job was without a doubt the interactions you would have with the members and mall patrons.
Sales Representative (Former Employee), Lloydminster, AB – November 17, 2014
I wouldn't have left this job if I had the choice. I wasn't able to transfer back to Lloydminster after living in BC because of the full staffing. I worked here for two years, and my coworkers had become a small family, still keep in touch and hang out with them frequently. It was a fun work environment for sure.
Gave me insight to the retail side of Human Resources
Assistant Manager/ Team Leader (Former Employee), Brampton, ON – October 27, 2014
Pros: saw new people everyday (customers)
Cons: had to be on my feet all day
I was dealing a lot with seasonal employees for September (back to school) as well as December (Christmas) in order to accommodate seasonal sales demands. I also maintained weekly and monthly scheduling. Contacting applicants and screening for candidates for various sales positions. Provided coaching on an ongoing basis.
Sales Associate/Service & Product Consultant (Former Employee), Toronto, ON – September 19, 2014
Pros: amazing prizes, great commission
Cons: long hours, extreme pressure
I worked for Virgin Mobile for a while before leaving. I strongly reccommend to take advantage of their benefits becuase it is great especially tsince he minimum to get it is 20 hours a week. The people who work there are amazing and I truly wish them success in the roles there.
Retail Support Rep (Former Employee), toronto ontario – June 30, 2014
Pros: free lunches sometimes
i worked for this company for almost 7 years, great place to work with potential of grow, good benefits. since bell pursahsed the company, the management team change a little bit. other then that, great work place.