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Virgin Mobile
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76 reviews

Virgin Mobile Employer Reviews

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fun workplace
Retail Support Rep (Former Employee), toronto ontarioJune 30, 2014
Pros: free lunches sometimes
i worked for this company for almost 7 years, great place to work with potential of grow, good benefits. since bell pursahsed the company, the management team change a little bit. other then that, great work place.
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Virgin Mobile
Customer Service Representative (Current Employee), Toronto, ONJune 24, 2014
My day starts out pretty normal wake up and start my adventure to work everyday. I look forward in going in to work with a positive attitude. I currently like my job and position with Virgin Mobile as a CSR. I enjoy and look forward in going to work every day as my co-workers are amazing and is always willing to help and be there as a support team when – more... ever needed. I have learnt may things about myself and people in general that in life we all share the many differences and similarity. – less
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Good experience
Sales Associate (Former Employee), Edmonton, ABJune 16, 2014
Pros: commision
Cons: very little hours
A day at work would include coming in and making sales. Working off commission meant that the harder I worked the more I would make, so that initiative was great. Management was ok, but my coworkers were great. Virgin gave me many skills that I have today including my problem solving skills.
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Cell Phone Salesman
Customer Service Phone Salesman (Former Employee), Moncton. NBApril 29, 2014
Assisted customers in achieving the right phone and the right plan that would meet their needs. Also ensure that the customer was well aware of what to expect on the first bill to avoid any issues to arise in the future. By ensuring the customer understands our product and feel comfortable without company let me know that I was doing exceptional customer – more... service. – less
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Great people, forward thinking company who are vey empowering to their employes.
Logistics Specialist (Current Employee), SydneyApril 17, 2014
Pros: large campus, free transport, a lot of food vendors on site, great culture.
Cons: was a little far to travel to from home.
My typical day consists of a steady amount of work, a lot of laughs and a very open work environment.

You are free to be who you want to be without judgment. There was a lot of room for career progression and you were always encouraged to seek out new positions within the business or gain visibility over other departments.

The best company I have – more... ever worked for. – less
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Virgin Mobile
Assistant Manager (Former Employee), Barrie, ONApril 16, 2014
Pros: meeting new people
Cons: long hours
A typical day at work would be I would go in open the booth and count the inventory and submit the results to head office so that supplies could be sent to us. I learned how to sell phones, plans, and accessories and which plan go best with what phone and what phone and plan go best with the customer. The management staff was amazing they were there – more... to help you if needed any help and give you the training you needed to succeed in the job. The co-workers were amazing also they helped you with a sell to make sure that you gave the customer every option. The hardest part was when there was no one in the mall to sell too. The most enjoyable part was when I made a sell and the customer left happy. – less
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Awesome job for college students
Sales Representative (Current Employee), Edmonton, ABMarch 26, 2014
Pros: awesome money for student
Cons: minimum 4 days/20 hours a week
Awesome company to work for! You get close with co-workers and they are very diverse. Awesome job for a college student. Hourly plus commission! Great management and you develop great customer service skills! Best job I have ever had.
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good for redsume
Sales associate (Former Employee), ukMarch 11, 2014
Pros: flexible hours
Cons: not highly paid
Was very interesting and that job help me a lot in order to improve my customer serviceskills
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Productive workplace
Sales Associate (Current Employee), Saint John, NBOctober 21, 2013
I have learned some good customer service skills. My co-workers are great and I feel appreciated at work.
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Awesome place to work
Retail Sales Manager (Current Employee), Sarnia, ONOctober 9, 2013
Pros: flexible, good people
Cons: long hours
Can't say anything bad about this job. Great people to work with and great support when needed. Very chill and laid back
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my experience working at virgin mobile
Cell phone sales rep (Former Employee), Bell, ONSeptember 18, 2013
Pros: great customer service learning, sales and a good understanding company if ur a student or can work partime very supporting
Cons: no cons to be honest it was just the pay was to low for me to pay my bills and live on
Really good company to work with, lots to learn but the money I was making was not paying my bills.
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productive and fun at work
Technical Support Agent (Current Employee), Toronto, ONJuly 31, 2013
-"Log in" on the phone and computer system
-Check-in e-mails
-Call back client if needed
-Start taking call
-Caller can call you for anything regarding phone, i learn every day
-Co-workers approach me to help, good atmosphere
-Being very patient with clients who doesn't know anything about phone
-Halloween plus pizza
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90% Sexy-Cool, 10% Cheeky
Sales Associate/Cashier (Former Employee), St. John's, NLJune 20, 2013
I could not begin to describe just how fantastic my experience with Virgin Mobile was. I truly believe that working there taught me more about working with others, customer service, and team-building than I anything I could have imagined.
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loved working for this company
Manager/Retail (Former Employee), Oshawa, ONMay 29, 2013
great company to work for,loved the work and people.loved the fast pace working environment,meeting new people was both a challenge and rewarding part of the job
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Relaxed Environment
Customer Service (Current Employee), Toronto, ONMay 21, 2013
Working a Virgin Mobile for almost six years has vastly improved both my impersonal and social skills. This customer service role allows me to interact with numerous customers over the phone and also provides great interaction with Management and fellow colleagues.
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Good co workers for the most part, terrible managment
Sales Representative (Former Employee), Guelph, ONMay 3, 2013
Pros: good sale days
Cons: management
My day consist of educating customers on all different cell phones and cell phone packages and ensuring that they received the best customer experience possible.
I didn't learn much of anything as I knew this specific line of work from previous experience.
Management was lazy, unproductive, manipulative and lacked respect.
Co workers were mostly awesome – more... however there is always one that will be kind to your face and talk as soon as your back is turned
Dealing with a manager that was arrogant and useless
Selling as many phones as I could which in turn made me some good income. – less
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enjoying talking customers and solving their problems.
CUSTOMER CARE SERVICESS (Former Employee), LONDON, U.K.December 24, 2012
Pros: free lunch and weekend parties.
each day is typical and important.
learn behaviour and manners to talk while training.
obvious nice management.
co-operative co-workers.
journey is sometimes hard because bit far.
talk to customers is enjoyable part.
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productive and great place to work
Incident Manager (Former Employee), TorontoDecember 18, 2012
Pros: satisfaction
Cons: schedules
extensive troubleshooting and dealings with issues but great people and environment.
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suck up or get be kicked out
Customer Service Representative/tech support (Former Employee), Toronto, ONOctober 25, 2012
Pros: parties, discounts, great location
Cons: bad management, bad training, no stable shifts
never know what your schedule is 2 weeks from now. 3 shifts that change weekly.

Learnt that if you don't brown nose the management you wont succeed.

A lot of fun if you don't care about the office politics
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All about the numbers
Cell Phone Sales (Former Employee), Fredericton, NBSeptember 23, 2012
Pros: free demo line
Cons: high sales goals, lack of acknowledgement, long hours, minimum pay
When you work at virgin all the upper management cares about is the sales figures, not if the employees are happy or not.

Virgins sales theory -
1. Happy sales people
2. Amazing customer service
3. Happy customers
4. Great sales numbers
5. Profit

If the employees are happy the customer service will be amazing, which makes customers happy which will – more... produce great sales numbers which will make the company money. Overall they wanted happy sales people

Bells sales theory -
1. profit
2. great sales numbers
3. customers
4. sales people

All bell cares about is the overall numbers, not the employees and not the customer. They took what made Virgin a Great company and flipped it for what they think is right. They are completely tarnishing the virgin brand – less

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