Sales Associate/Cashier (Former Employee) – St. John's, NL – 20 June 2013
I could not begin to describe just how fantastic my experience with Virgin Mobile was. I truly believe that working there taught me more about working with others, customer service, and team-building than I anything I could have imagined.
Fast paced team oriented sales environment, great for skill development!
Service Expert (Current Employee) – Ottawa, ON – 31 May 2016
Virgin Mobile is a great place to develop a number of skills including: sales; customer service; management; conflict resolution; multitasking; and communication skills.
Although there is room for career advancement through Virgin and Bell, there are few available positions at any one time in the Ottawa area. As a result of the fact that the majority of employees within Virgin and Bell have intentions to grow within the company, these positions are usually filled by long term employees of five or more years. This can make it difficult to advance.
A great feature of this company is the eligibility for medical benefits. All employees (after the first three months) are eligible for medical, dental, and vision benefits.
Customer Care Representative (Current Employee) – Toronto, ON – 9 January 2017
Although it is yet another call centre job, there are a lot of fun people that work there. If you enjoy a competitive work place then this is the place for you. There are motives and quotas to follow through on and management is happy to help you get there- as long as you show competency.
Fun, engaging, and well paying job. Absolutely perfect for a student.
Sales representative (Current Employee) – Windsor, ON – 4 November 2016
A typical work day includes a multitude of tasks and jobs. Customer interactions, product sales (which focuses heavy on up-selling products) organizing, accepting shipment of product, learning about new products are just some of the things that keep you busy throughout the day with Virgin Mobile.
I have great great experiences with this company. Direct managing staff does a great job at; Bringing coworkers together, possess fantastic communication with employees, seeing eye to eye with employees.
At times foot traffic can be VERY slow, sales can be very scarce at times. However they're many times that the tables are turned. Traffic is very heavy and sales to follow. Those are the times this job shines.
Upper management could be better at seeing eye-to-eye with employees, however they are fantastic at assisting job growth. Virgin Mobile can be a door to very prosperous positions in marketing, buisness, or management. If you let it.
Fun, involving, social, great direct management.
Sales targets can be stressful at times, pay stability WILL fluctuate.
Sales consultant (Former Employee) – Burlington, ON – 24 March 2016
always had to meet the targets given and we did we got great feedback and awesome benefits.
I learned a lot about cellphones and the communication industry. The management was great, very helpful and available for support and help all the time. My co-workers were competitive which always brought life to the work place and guaranteed constant desire for more success.
The hardest part of the job was gaining the customer's trust so they can listen to my opinion and my advise on what product fits their needs. The best part was when the best fit was found and the customer left excited and happy with their purchase.
Excellent place to work, one of the better phone companies
Sales Associate (Former Employee) – Billings Bridge, ON – 24 May 2016
Virgin Mobile is one of the better phone companies, so it was nice being able to feel good about what you're selling to people. Minimum wage, yearly raises, good commission. Relaxed, easy-going job. Good benefits, very flexible hours, minimum 20 hours per week.
Assistant Manager (Former Employee) – Toronto, ON – 24 February 2017
very sales focus, you need to perform in order to stay in the job, virgin mobiles' product and features are pretty good, and easy to sale, all you need to do is to educate customers, that is because the marketing of the company is horrible, but once customers understand the product, they will buy, more sales lead to more money.
Store Manager in Training (Former Employee) – Marlborough Mall, AB – 9 November 2015
Very competitive sales workplace, the harder you work the more you earn. Learned how to effectively close sales and gave me valuable sales experience. A great team of hard working co workers makes for a more competitive environment because everyone is driving for sales. Most enjoyable part of the job was definitely the interpersonal relationships created with co workers, customers, and company executives.
Awesome work environment, great opportunity for sales experience
The most soul crushing experience you will ever have.
Sales Associate (Current Employee) – Mississauga, ON – 21 November 2015
Most likely one of the least fulfilling jobs out there. Very little room for advancement and the pay is not commiserate with the amount of work that you are required to do. The only good thing are the discount on the phone plan and the benefits.
good discount, benefits even for part timers, paid vacation
very boring work, customers are generally not that well educated, too much downtime, standing for 8 hour shifts, mall hours.
Sales Associate - Assistant Manager (Former Employee) – Toronto, ON – 26 June 2016
Working in a retail environment can either be terrifying or amazing based on your personality. I'm pretty comfortable working in such settings and had no problem communicating with a passerby and just striking up a conversation. Being that the retail store was in a mall, there was always something going on to keep you busy.
Cell Phone Sales (Former Employee) – Fredericton, NB – 23 September 2012
When you work at virgin all the upper management cares about is the sales figures, not if the employees are happy or not.
Virgins sales theory - 1. Happy sales people 2. Amazing customer service 3. Happy customers 4. Great sales numbers 5. Profit
If the employees are happy the customer service will be amazing, which makes customers happy which will produce great sales numbers which will make the company money. Overall they wanted happy sales people
Bells sales theory - 1. profit 2. great sales numbers 3. customers 4. sales people
All bell cares about is the overall numbers, not the employees and not the customer. They took what made Virgin a Great company and flipped it for what they think is right. They are completely tarnishing the virgin brand
free demo line
high sales goals, lack of acknowledgement, long hours, minimum pay
Assistant Manager (Former Employee) – Barrie, ON – 16 April 2014
A typical day at work would be I would go in open the booth and count the inventory and submit the results to head office so that supplies could be sent to us. I learned how to sell phones, plans, and accessories and which plan go best with what phone and what phone and plan go best with the customer. The management staff was amazing they were there to help you if needed any help and give you the training you needed to succeed in the job. The co-workers were amazing also they helped you with a sell to make sure that you gave the customer every option. The hardest part was when there was no one in the mall to sell too. The most enjoyable part was when I made a sell and the customer left happy.
Great people, forward thinking company who are vey empowering to their employes.
Logistics Specialist (Current Employee) – Sydney – 17 April 2014
My typical day consists of a steady amount of work, a lot of laughs and a very open work environment.
You are free to be who you want to be without judgment. There was a lot of room for career progression and you were always encouraged to seek out new positions within the business or gain visibility over other departments.
The best company I have ever worked for.
Large campus, free transport, a lot of food vendors on site, great culture.
Store Manager (Former Employee) – calgary – 3 June 2015
The four years I spent at Virgin Mobile were interesting and never boring. You are always learning new tech and how it benefits your customers lifestyle. You must always be connected to the job as its an expectation, this can result in poor work/life balance. Metrics are of the utmost importance and you are always worrying about them on a day to day basis.