Retail Support Rep (Former Employee), toronto ontario – June 30, 2014
Pros: free lunches sometimes
i worked for this company for almost 7 years, great place to work with potential of grow, good benefits. since bell pursahsed the company, the management team change a little bit. other then that, great work place.
Customer Service Representative (Current Employee), Toronto, ON – June 24, 2014
My day starts out pretty normal wake up and start my adventure to work everyday. I look forward in going in to work with a positive attitude. I currently like my job and position with Virgin Mobile as a CSR. I enjoy and look forward in going to work every day as my co-workers are amazing and is always willing to help and be there as a support team when – more... ever needed. I have learnt may things about myself and people in general that in life we all share the many differences and similarity. – less
Sales Associate (Former Employee), Edmonton, AB – June 16, 2014
Cons: very little hours
A day at work would include coming in and making sales. Working off commission meant that the harder I worked the more I would make, so that initiative was great. Management was ok, but my coworkers were great. Virgin gave me many skills that I have today including my problem solving skills.
Customer Service Phone Salesman (Former Employee), Moncton. NB – April 29, 2014
Assisted customers in achieving the right phone and the right plan that would meet their needs. Also ensure that the customer was well aware of what to expect on the first bill to avoid any issues to arise in the future. By ensuring the customer understands our product and feel comfortable without company let me know that I was doing exceptional customer – more... service. – less
Great people, forward thinking company who are vey empowering to their employes.
Logistics Specialist (Current Employee), Sydney – April 17, 2014
Pros: large campus, free transport, a lot of food vendors on site, great culture.
Cons: was a little far to travel to from home.
My typical day consists of a steady amount of work, a lot of laughs and a very open work environment.
You are free to be who you want to be without judgment. There was a lot of room for career progression and you were always encouraged to seek out new positions within the business or gain visibility over other departments.
The best company I have – more... ever worked for. – less
Assistant Manager (Former Employee), Barrie, ON – April 16, 2014
Pros: meeting new people
Cons: long hours
A typical day at work would be I would go in open the booth and count the inventory and submit the results to head office so that supplies could be sent to us. I learned how to sell phones, plans, and accessories and which plan go best with what phone and what phone and plan go best with the customer. The management staff was amazing they were there – more... to help you if needed any help and give you the training you needed to succeed in the job. The co-workers were amazing also they helped you with a sell to make sure that you gave the customer every option. The hardest part was when there was no one in the mall to sell too. The most enjoyable part was when I made a sell and the customer left happy. – less
Sales Representative (Current Employee), Edmonton, AB – March 26, 2014
Pros: awesome money for student
Cons: minimum 4 days/20 hours a week
Awesome company to work for! You get close with co-workers and they are very diverse. Awesome job for a college student. Hourly plus commission! Great management and you develop great customer service skills! Best job I have ever had.
Strong Leadership Background. Years of experience in the industry
Store Manager (Current Employee), West Vancouver, BC – February 3, 2014
Over all have had a vast amount of experience in the mobile and telecommunications world. Years of experience from Wireless Wave to Best Buy Mobile to Virgin Mobile.
Have had many years to grow as a better sales rep and increase and improve upon being a manager in the telecommunications world.
Over all a great company for work for still fairly new – more... to Canada compared to other Mobile companies thus some growth needed in the management sectors and how certain things are run at store level.
Over all very good company to work for and will teach you lots...and value you not just as a employee but a regular person as well. – less
Technical Support Agent (Current Employee), Toronto, ON – July 31, 2013
-"Log in" on the phone and computer system -Check-in e-mails -Call back client if needed -Start taking call -Caller can call you for anything regarding phone, i learn every day -Co-workers approach me to help, good atmosphere -Being very patient with clients who doesn't know anything about phone -Halloween plus pizza
Sales Associate/Cashier (Former Employee), St. John's, NL – June 20, 2013
I could not begin to describe just how fantastic my experience with Virgin Mobile was. I truly believe that working there taught me more about working with others, customer service, and team-building than I anything I could have imagined.
Customer Service (Current Employee), Toronto, ON – May 21, 2013
Working a Virgin Mobile for almost six years has vastly improved both my impersonal and social skills. This customer service role allows me to interact with numerous customers over the phone and also provides great interaction with Management and fellow colleagues.
Good co workers for the most part, terrible managment
Sales Representative (Former Employee), Guelph, ON – May 3, 2013
Pros: good sale days
My day consist of educating customers on all different cell phones and cell phone packages and ensuring that they received the best customer experience possible. I didn't learn much of anything as I knew this specific line of work from previous experience. Management was lazy, unproductive, manipulative and lacked respect. Co workers were mostly awesome – more... however there is always one that will be kind to your face and talk as soon as your back is turned Dealing with a manager that was arrogant and useless Selling as many phones as I could which in turn made me some good income. – less
Cell Phone Sales (Former Employee), Fredericton, NB – September 23, 2012
Pros: free demo line
Cons: high sales goals, lack of acknowledgement, long hours, minimum pay
When you work at virgin all the upper management cares about is the sales figures, not if the employees are happy or not.
Virgins sales theory - 1. Happy sales people 2. Amazing customer service 3. Happy customers 4. Great sales numbers 5. Profit
If the employees are happy the customer service will be amazing, which makes customers happy which will – more... produce great sales numbers which will make the company money. Overall they wanted happy sales people
Bells sales theory - 1. profit 2. great sales numbers 3. customers 4. sales people
All bell cares about is the overall numbers, not the employees and not the customer. They took what made Virgin a Great company and flipped it for what they think is right. They are completely tarnishing the virgin brand – less