Sales Representative/Customer Service (Current Employee) – Toronto, ON – 31 August 2017
I loved working at virgin because it went hand in hand with my school schedule plus the pay is really good when you count for the commission. They have lots of benefits and the management is really good and give you all the tools to help you succeed.
Cellular Consultant (Former Employee) – Kamloops, BC – 30 August 2017
Started with the company and immediately liked the job, great hours and great work balance. After about a year and as per a hiring condition, I was promised to start management training. After my regional manager and everyone above him kept dodging the question everytime I brought it up, I felt really unappreciated for the work that I did and I kept getting pushed aside, so I moved on. Great company and great brand to be a part of but don't expect to move up the ranks.
Easy Job, Good Hours, Great Brand.
Terrible managememt staff, hard work is not rewarded.
Sales Representative (Former Employee) – Toronto, ON – 3 January 2017
My boss was a good boss, because she was always positive facing customers and co-workers. She never treated me unfairly, she tried to foster me by telling me advices that come to mind when appropriate. She was a very dedicated person in my opinion. The best part working there is, you can feel great working there because you can have a sense of freedom, like taking a break, when there's not much to do.
Sales Representative (Current Employee) – Windsor, ON – 2 May 2016
The job is one where you can make good money, but you have to work at it. There's a lot of standing around and waiting for people to walk up so boredom becomes an issue. Co-workers are friendly and help your day go by when the day is slow. Targets to hit are manageable but might be difficult to hit all metrics.
Sales (Current Employee) – Newmarket, ON – 25 January 2016
Unique challenges faced everyday, new technology to promote and information to learn to always keep you on your feet, learning and developing new strategies to sell and connect with prospective clients.
Management needs to improve, a lot of micro-management not allowing employees to truly develop and move forward in their careers. Constant remarks about what is good for the business completely outweighs what is good for the business with keeping a balance between business, human resources and customer satisfaction
Co-workers are very nice. I had enjoyed alot on this job
RETAIL ASSOCIATE (Former Employee) – Brampton, ON – 25 November 2015
I always ensure high levels of customer satisfaction through excellent sales service. The most enjoyable part of this job is that I had learned the new deals of mobile company as well as the benefits. I like to deal with customers most.
Ever changing industry that keeps the job interesting and fun.
Store Manager (Current Employee) – Windsor, ON – 1 October 2015
A ton of room for advancement if you live in the Toronto area, but unfortunately the opportunities can lessen the further from Toronto you live. Outstanding executives and directors who have extensive knowledge of the industry and very transparent with the managers who report to them. Guaranteed benefits for every single worker, and multiple ways to earn extra money each month make this job interesting and fun the majority of the time. As with all sales jobs there is pressure to hit monthly goals, but the company does do a more than fair job at doing what they can to drive business to their stores.
Excellent hours, benefits are great, lots of room for advancement if willing to move.
Pay and commission structure could always be better.
Inventory Specialist (Former Employee) – Toronto, ON – 30 September 2015
This was a very challenging role as many of our systems were quite manually to track inventory and deal with our vendors. I was in charge of managing the inventory across Canada for all their retail channels.
ERT Specialist/Tier 2 Supervisor (Current Employee) – Toronto, ON – 17 July 2015
-I took anywhere from about 10-80 calls a day depending on how busy it was -learned how to manage my time when it came to breaks and/or lunches -Management was good, They held coaching and team meeting to make sure all the agents were doing their jobs to the best of our ability -co-workers were awesome as they kept up the moral whenever there were bad calls or issues that seemed really frustrating. -hardest part of the job was to deal with members who didn't pay or haven't paid bills and they call cussing and swearing at you -Most enjoyable part was the people
Productive work environment at Virgin Mobile Canada
Assistant Manager (Current Employee) – Vancouver, BC – 16 June 2015
Typical day At work is making sure everything is working correctly and that everything is up to company standards.
Everyday is a learning experience on how to deal with unsatisfied customers and how to over come objections on getting the sale.
Everyone at work is always friendly and everyone helps each other if one of is struggling on closing the sale even though it is commission based, we still help each other out.
Explaining all the benefits to the customer about why they should sign up with our company is the hardest thing, but if you have that connection with the customer most of the time they will come back to you and sign up.
Work environment is important it has to be friendly and welcoming to everyone
Excellent working environment
Need to promote within the company rather then externally
Bilingual Supervisor (Current Employee) – Toronto, ON – 5 June 2015
Most days are busy at Virgin. A supervisor has many responsibilities A day at Virgin looks something like this....escalations, business analysis, coaching reps, call insights, meetings, performance management etc..
I have learned quite a bit working at Virgin. The company has made me into a solid manager. My co workers are great, very easy going place to work.
CSR inbound Call Centre (Former Employee) – toronto – 15 April 2015
i love working in the call centre field. theres a lot of great people and i love working in customer service to help others when needed. i like long hours and i like being challenged in high pressured environments.
Sales Associate (Current Employee) – Durham Region – 30 March 2015
First off let me say this isn't for everyone. If you can't sell, you won't enjoy it. If you're the kind of person who can find their way into making every customer satisfied and engaged, you will do well. You start at 20 hours but you can work your way up to more if you perform. With the commission, it seems like you're working double the hours. I was surprised at how much you get paid. Tons of benefits and kickbacks. Management is great, they give you more than a fair chance and work with you to become a better salesman. A lot of advancement opportunity. Great breaks as well. The product is excellent, and it helps to be proud of what you are selling. When it comes to retail, hands down the best company I've worked for. If you are a gifted salesman, this is The job for you.
various positions held. Sales rep-store manager (Former Employee) – Toronto – 1 May 2014
It was a great experience working for Virgin Mobile. It was a fun environment with room to grow and develop skills. It was a sales environment with daily, weekly and monthly targets. I had the privilege of developing my skills into a management role. It was high stress trying to maintain the stores targets but the experience has helped to develop my leadership skills.
Customer service representative (Former Employee) – Toronto, Ontario – 25 April 2014
This company doesn't appreciate their employees at all... They pay pennies on the dollar for commission in comparison to all other companies! There is no room to advance.. The management is unfair in decisions and has favourites which always get preferential treatment and the best shifts! The management is lazy.. I didn't have a company email for the first 5 months! The promotions barely pay anything and they RARELY come around! This company does not give references to any staff member. The hours fluctuate and when it's slow they have you working only 20 hours a week. The management delegates their tasks to their staff members. All in all... Don't work there.. Work for anyone else.. ANYONE...
Management, poor pay, pressured to sell even when no one is in the mall, poor commission structure compared the bell and all other companies, management has favourites, hard to book of time and when you do they give you a hard time, zero room to move up in the company, lazy management
Corporate Store Manager (Current Employee) – Edmonton, AB – 2 March 2014
Great Company to work for. Even though it is a large company, and well managed, advancement opportunities are not advertised well. Often goes beyond existing base and brings in talent from outside. Beyond this, work life balance in stores needs better balance. Also, pay could be better. Head office jobs are often not as secure as stores.