Managing staff, maintaining budget and customer service, fun place to work
Assistant Manager (Former Employee) – Toronto, ON – January 12, 2014
- Meeting clients at the location assigned to provide the parking solution (residence, commercial lots, businesses). Schedule appropriate number of staff required to run job successfully. Greet guests to provide them with utmost customer service at the same time manage staff to maintain professionalism when handling celebrities vehicles or high profile clients. Discharge staff as need no longer required due to maximize profits.
- I learned that there is always ways to improve the operations. There has been many instances where I was able to learn from one event and make a suggestion to managers which would then be implemented in future event. Learned managing staff can be challenging as everyone has their own needs and requirements, however decisions have to be made in the best interest of the company in order to run a successful business.
- It can be difficult to manage and book staff based on the budget assigned. Therefore, it is essential to keep great communication with team members and motivate the experienced staff to provide their assistance on projects with limited budgets.
- It is very rewarding at the end of each event when there is no complaints by the client and there were no mishaps during events from my staff. This leads to great customer satisfaction and has led to multiple future projects with these clients.
meeting new people and building relationships, managing staff
working in frigid weather during winters, working evening late hours