Good Coaches with a great sense of humour and fun work environment
Customer Service Agent (Former Employee) – Montréal, QC – 20 February 2018
It was a big call center well located downtown and the training involved all aspects of the job and was showed to us in videos, meetings with different Supplier Representatives and demonstration on manipulating the devices and make nice conversations with different people of different cultures.
Service à la clientèle (Former Employee) – Montréal, QC – 28 January 2018
Le Service à la clientèle en ligne c'est plutôt difficile psychologiquement. Nous devons avoir un moral d'acier et la clientèle est de plus en plus demandante. Nous devons pas être susceptible, mais une très bonne ambiance de travail. On doit avoir une capacité d'adaptation élever et avoir le goût de connaître d'avantages les produits pour être un meilleur conseiller. À conseiller
Some of the greatest benefits, but absurd old policies.
Technical Support Agent (Current Employee) – Montréal, QC – 8 January 2018
The job is unionized which has good and bad points. The good is; that job security is well assured, benefits are exceptionnal, and management can't abuse of certain powers because the union is very active and protective of their employees. The bad is; since it's unionized all salaries are decided and based on a senority basis and not a skill basis (which can also be good or bad). All opportunities for advancement are also based on senority, which means the employee with the minimum requirements and the most senority gets the position and not the most qualified employee.