The Home Care Manager is responsible for working with other managers and the District Executive Director to establish appropriate action plans to ensure the Visiting nursing program operation’s objectives, including contractual and financial targets, are met.
The successful candidate will provide professional support and practice leadership to the self-directed work teams providing care and service to the clients of the organization. The manager is responsible for the effective delivery of nursing services and programs within a quality and risk management framework. The position is accountable for the reporting and achievement of program and service Key Performance Indicators (KPI’s) executing site level operational plans, ensuring adherence to policies and practices. Working with respective work teams, the incumbent is the management liaison to the respective customer stakeholders (CCAC) and is responsible for ensuring effective customer service by reinforcing best practices, and the provision of exceptional client centered service.
Client Service Delivery/Human Resource Management
- Supervision and performance management of front line service providers.
Maintains a working knowledge of the relevant collective agreement(s) and application of local labour rules in daily decision making activities.
Facilitates staff development and growth using a team approach and working in concert with the practice leaders, People & Organization staff, educators, preceptors and clinical experts to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider competence. This includes and is not limited to use of the following resources: competency assessments, annual performance development plans, individual learning plans, referral to practice educators and on-going coaching.
Leads the client complaint mitigation process as per VON policy, working in concert with Practice, Quality & Risk staff, the self directed work team, peers, and clients. Documents all employee, family and client complaints/issues related to front line service delivery and involves other management personnel in preparation and execution of resolution plan, as required. Ensures occupational health and safety policies, programs and activities are performed by all front line staff in compliance with VON Canada Health and Safety policies and guidelines and the Occupational Health and Safety Act.
Researches and liaises with VON Canada Director of Clinical Practice and/or Site Medical Advisor or clinical resources regarding complex and unusual requests for service,
Business and Financial Management
- Provides input to the development of nursing and primary care team program budgets, performance management documentation and completes reporting as required. .
Maintains a working knowledge of all respective funder contract requirements that are applicable to the client services provided.
Participates in the renewals of staff collective agreements.
Organization Leadership/Business Program and Community
- The manager is responsible for setting the conditions for staff, in order to promote individual and team empowerment.
May participate on any local, regional or national teams or committees as required, desired or requested. Examples include, Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
Participates on the management on-call rotation.
Promotes professional development, innovation and a learning environment for all staff.
Bachelor’s degree in Nursing (or Nursing education equivalent)
Clinical experience in nursing; community experience an asset.
Minimum 5 years in a leadership position.
Experience in external relations, negotiating/conflict management, financial management, and mentoring and working with staff and volunteers
Experience with practicing leadership, budget management, decision making, coaching, negotiation, and program management
Competent with information and communication technology and practices
Familiarity with quality management approach and committed to customer service
Demonstrated skill in leadership, community care, team building, communication and education
Ability to accept and facilitate change
Ability to work under pressure and manage multiple projects
Ability to work independently and as part of a high-functioning, productive team