Case Manager (Former Employee) – VIDO – 15 January 2018
The culture of the work enviroment had diminished significantly from the time of initial employment to when decision to leave took place. At the time of my departure, I had a case load of 55 files. Case loads were defined to be 25. My manager was not aware of my case load size and that another manager was allocating files to me. Expectations that case load was to be managed in typical work day with no overtime. Often managers imposed their biases into decision making ie: PIA awards would not be ruled on as they were "philosophically"opposed.to these awards and stated such n IDT meetings. This issue was discussed with Area Director on a number of occassions with little change.. Consultations with manager difficult to arrainge as manger often unavailable. medical accommidations were not fully addressed impacting, improperly, performance apppraisal - grieved and won At time of my leaving there was no discussion re my files for transfer to another CM . Provided word document re summary of files. left for manager to review as they did not take time to discuss.
Poor management support, excessive case loads impacting client support
Support Staff (Former Employee) – Charlottetown, PE – 8 September 2017
If you were a casual, student or lower level position, the should-be retirees made you feel as if you were lower than them. Understaffed and poorly managed units made for difficulty improving and advancing in the company. Phoenix pay system was a constant issue.
Volunteer Work (Former Employee) – Winnipeg, MB – 5 June 2017
As a Masters student a typical day involves a great amount of study and the ability to efficiently utilise the time at hand. In this environment one has to plan carefully and leave nothing to the last moment. Last moment actions are rarely productive and only serve as a platform for bad stress. As a whole the diversity of the student population is refreshing, and brings enjoyment to my studies.
Financial Systems Analyst (Former Employee) – Charlottetown, PE – 7 June 2015
The department was a good place to work and the people were dedicated to the departmental goal of helping the veterans. All the functions in which I was involved, from managing Veterans Trust Accounts to implementing systems, required interaction for many areas of the department and good communication was a requirement second to none. Management was for the most part responsive and supportive of the needs of those employees who in one way or another were there for the Veteran. I was lucky in the fact that my Co-workers, no matter where I worked were easy to work with and conscientious. The hardest part of the work was getting consensus from various groups as they working in different areas, from District Offices to Head Office had a vast array of what was their major focal point of their work and to whom they reported. At the end of the day you could always remember those that you were able to help or serve and those that you rubbed shoulders with to get a job done.
YMCA Internship Program (Contract Full-time) (Former Employee) – London, ON – 24 February 2015
I enjoyed working at Veterans Affairs Canada. It was a great experience getting to know the veterans who came into the office. I learned a lot from their past and very much respected their loyalty and strength for what they did for our country. I enjoyed working with the employee who had it in their heart to serve and help their clients.
Great place to work representing Canada on an international scale.
Senior Student Guide (Former Employee) – Canadian National Memorial - Vimy Ridge, France – 23 February 2015
As a Student Guide, you work as a tour guide, interpreting Canada's military history from the First World War. Teaching visitors from all over the world about Canada's exploits and achievements during that period. Working alongside other Canadian university students in a bilingual (english/french) environment is a lot of fun. The joy of teaching visitors something new about Canada is a remarkable experience. Time management and great customer service are essential in order to ensure the operation of the site runs smoothly.
Great experience abroad, makes you proud to be Canadian, leadership and teamwork skills learned, public speaking skills improved
District Manager, Administrative Services (Former Employee) – Saskatoon, SK – 14 November 2014
Typical day at work was first thing in the morning; checking for any voice mails, emails that needed direction/information. Work on incoming and outgoing of invoices which included data entering into a database system called Freebalance. Weekly conferences calls with management. Monthly calls with Finance.
I learned a lot during my time with the Veterans Affairs Canada This was a more challenging position where I was part of a Management Team.
A couple of co-workers were not easy to deal with, Worked through some various and interesting situations.
I would train and or discuss when necessary any new updates and procedures that were required with all staff. I kept track and approved all types of leave with Admin employee's leave entitlements on a database.
The most enjoyable part was working for a great Business Leader and the team of Managers.
The hardest part of the job was when we found out that our office was being closed. This meant dealing with various staff issues regarding how people were dealing with this process.
Dealing with Senior staff that did not seem to have a grasp on what was needed in our offices in Saskatchewan.
I would not recommend working for this department.
Client Service Agent (Former Employee) – Victoria, British Columbia – 9 April 2014
The department is very politically driven. Government officials make drastic changes without consulting staff who work with the programs and policies being changed. Many times staff hear about changes to the programs and services from clients as political promises have been publicly announced without consultation. There have been so many recent changes which have not worked and have cost tax payers millions of dollars. Clients are not the priority with this department. Saving money is the primary departmental goal. This department has the highest usage of sick days in the Federal Government due to employee burnout. Managers do not lead their staff but cater to senior politicians. Staff genuinely care about their clients however, they do not have the time to provide exemplary client service. Governmental statisticians have set strict performance goals, which are closely monitored, which hinder employees from having the time to care for their ill, injured and elderly clients. Staff are so very overworked and unhappy that it is common to hear "toxic environment" being used frequently when describing the atmosphere in the district offices.
Records Management Clerk completed file accession re archive and/or storage
Records Management Clerk (Former Employee) – Dartmouth, NS – 27 November 2013
Contract position - special project
Under guidance of the Records Chief a typical day involved completing required file control for files to be archived or sent for specific storage, as well as, daily filing to client's files. Other than the specific project, if time allowed, I assisted co-workers with daily maintenance of files and assisted in the department's mail service.
I learned the life cyle of maintaining files/records in determining whether records should be sent for storage vs archiving following department requirements and policies/procedures. Previous accuracy in filing records was found to be an issue when completing the futher storage of these files.
As I previously worked with this department, Management relied on my accuracy and dedication of maintaining specified instructions for this project. Management was available for any queries.
Co-workers were good in this registry section as each individual had specified daily work guidelines and everyone was available to assist if problems occurred.
Hardest part of the job was the locating of misfiled material in clients' files. These had to be refiled no matter how old the file was.
The most enjoyable part of the job was the satisfaction of completion of each alotment grouping being forwarded to new storage or sent to archive centre. Also, the daily working with these employees/co-workers.
Administrative Assistant/Receptionist (Former Employee) – Victoria, BC – 29 April 2013
providing site support to multiple members of Management and staff on various tasks and requests. clerical duties; switch board, emailing, filing, MS Word, MS Excel, faxing, photo coping, research. Distributing and organizing related Veteran documentation to appropriate Management personnel and other staff members. providing front line information to the Veteran clients, by determining the nature of their inquiry (lost cheque, request for forms, etc) by screening, responding and/or referring them to the appropriate staff member. initiating and completing work independently. confidentiality was paramount within Veterans Affairs Canada organization.