providing site support to multiple members of Management and staff on various tasks and requests.
clerical duties; switch board, emailing, filing, MS Word, MS Excel, faxing, photo coping, research.
Distributing and organizing related Veteran documentation to appropriate Management personnel and other staff members.
providing front line information to the Veteran clients, by determining the nature of their inquiry (lost cheque, request for forms, etc) by screening, responding and/or referring them to the appropriate staff member.
initiating and completing work independently.
confidentiality was paramount within Veterans Affairs Canada organization.