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5,884 reviews

Verizon Employee Reviews

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Financial Service
Senior Financial Services Representative (Former Employee), Carolina, SCDecember 10, 2014
Resolve customer problems and negotiate payments and promise to pay schedules for delinquent accounts with great customer service. Coached other teammates, new hires and also other members of the department.
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Great place to work
Corporate LNP Representative (Former Employee), Murfreesboro, TNDecember 10, 2014
Great place to work with with co-workers. Had a phenomenal company culture centered around a work hard-play hard environment. Employees are valued and there is limitless advancement possibilities.
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Great Place to work.
International Security Analyst (Current Employee), Basking RidgeDecember 10, 2014
Pros: great place to work
Great Place to work, great leadership.
Customer services skills required.
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Great Place to Work
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), rochester, nyDecember 10, 2014
Great place to work, everyone is very caring and supportive.
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Good company.
Support Helpdesk (Current Employee), Richardson, TXDecember 10, 2014
Best company in the Telecommunications Industry. Great culture and benefits. Always is forward thinking and proactive, and puts employees feelings and needs at the top of their priority list. You could not hope to work for a better company. It is large but does not feel that way.
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Best company that i have ever work for last 20 years
Senior Software Engineer (Former Employee), Silver Spring, MarylandDecember 10, 2014
Pros: good company for career
Cons: some overtime will be needed depend on the project
When I start working for Verizon, it is still local phone company ( Bell Atlantic ) , I started as contractor for the CABS application system, that is the billing system for carrier for long distant company ( MCI, AT&T....) , and joined the company as employee after 2 years. I have learn a lots from this company, not only IT technical skill, but also – more... management theory. Verizon offer great opportunity and personal career development assistant for their employee, plus the benefit is great compare with other company in the same industry. – less
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Great pay and bonus
Coordinator (Former Employee), Schaumburg, ILDecember 9, 2014
Pros: great pay and bonus
Cons: work life balance for call center employees
Verizon is a great company to garner business acumen. There isn't much room for growth (especially in call centers).
For the past five years the company has undergone re-org. As a result, many tenured workers (15 years plus) have left the business, as jobs moved to southern states.

The pay is great. The company aims to become world class, so come with – more... your A game. Keep in mind--you must own your own career-- little to no help from management.

Work life balance is to be desired,specifically for call center employees. Policies and procedures need a serious redo-- far to stressful for people with families. – less
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Very relax type of environment
Fraud Analysis (Current Employee), Weldon Springs, MODecember 9, 2014
Pros: great dental care.
The co workers are great.
One thing that I learned was really paying attention to detail.
I really don't have a hardest part to my job.
The most enjoyable part about this job would the environment I have very great coworkers. dental
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goal oriented environment
customer service (Former Employee), Irvine, CADecember 9, 2014
Pros: great benefits
Cons: employee performance targets are mostly unrealistic
learned a lot about the wireless industry
had the opportunity to grow as a customer service representative and work with various internal work groups.
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Customer Service based enviornment
Assistant Store Manager (Former Employee), Fresno, CADecember 9, 2014
Assisting customers with purchases of products and devices such as cell phones, homes phones, internet, and tablets. Teaching customers different operating systems and functionality of devices. Assisting customers with any issues with devices or account.
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Good Money Bad management
Sales Manager (Former Employee), Fort Myers, FLDecember 9, 2014
I enjoyed working for Verizon Wireless. The Retailer I worked for had some very questionable upper management. My customers were the most enjoyable. My co-workers has their ups and downs but good people. I learned alot about phones and different customer service techniques.
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amazing place to work
Customer Service Specialist (Former Employee), Murfreesboro, TNDecember 9, 2014
great place to work everybody is full of happiness and friendly
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i liked it
Verizon Representative (Former Employee), Kennesaw GADecember 9, 2014
Very enjoyable workplace i had a good time great opportunity
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great benefits and great company to start at
Customer Service Advocate (Former Employee), IRVINEDecember 9, 2014
Great benefits
-medical
-life insurance
-401k match
-tuition reimbursement

CONS
-No support from management
-high expectations, little support and lots of STRESS!!!
-Promotions based on WHO you KNOW not WHAT you know.

Go in with a plan because they will pay for school as long as it relates to business:

Accounting
Finance
Management
Business

But – more... once you have done that, time to leave because there are better places to make a career at. – less
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Fun job, but not secure
General Manager (Former Employee), Rockford, ILDecember 9, 2014
Pros: keeps you busy
Cons: lousy pay
Working in an environment with sales quotas is always a challenge, but when you work for an indirect Verizon branch the challenges intensify. Location is the key.
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Customer's First
Customer Support Supervisor (Current Employee), Rancho Cordova, CADecember 9, 2014
Support front line employees who assist current cell provider customers, Preform Daily, weekly and Monthly Quality audits. Provide feedback on QA findings and set action plan to increase customer satisfaction.
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Productive an Relaxing environment
Customer Support Advocate (Former Employee), Columbia, SCDecember 8, 2014
The customers can be difficult but upper management always found ways to bring a smile. There were many friendly challenges and incentives and competitions were always available to have fun and make extra cash.
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Fast paced and always changing
National Quality Assurance (Former Employee), Warrendale, PADecember 8, 2014
Pros: awards / 401k plan
Cons: employees steeling lunches
Nice environment to work in. The days go quickly and you are busy from the start of the day until the end of your shift.
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No comments
Product Manager (Current Employee), Richardson, txDecember 8, 2014
Pros: na
Cons: na
I have no comments to share. Pay was fair, culture is changing.
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Awesome company to work for
Retail Sales Representative (Former Employee), Fayetteville, NCDecember 8, 2014
Lots of benefits, but will work long hours. Awesome place to learn about technology and move up

About Verizon

At Verizon, our people are busy changing the world-tackling the toughest challenges in areas like Healthcare, Energy, Public Safety, – Read more