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4,454 reviews

Verizon Employer Reviews

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One of the Best Companies I believe that Exists.bit also have some oppurtunities with front lline Culture
Associate Director (Former Employee), NashvilleApril 9, 2014
• Defines the vision, mission, and objectives of the call center site. Create organizational structures, define roles and responsibilities, establish performance measurements and populate positions.
• Daily management and development of Call Center operational initiatives to flawlessly execute on productivity, quality, and employee relations that led – more... to: – less
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Family oriented; lot of tenur employees
Business Coordinator (Current Employee), Houston, TXApril 9, 2014
Pros: benefits, bonuses
A typical day at work consist of sitting at the computer, and receiving work orders. Interacting with the management and the sales reps. I've learned a lot about telecommunications. There isn't any real hard parts of the job. My co-workers are some of the best people around. There is something special about each one of them. I enjoy learning more and – more... more about the different changes and aspects of telecommunications – less
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Professional laidback place with strong sales
Retail Sales Consultant (Former Employee), York, PAApril 9, 2014
Opening procedures, handle clients closing procedures
How to manage my down time and how to bring in customers to the store.
Great management staff to help build your career
Great professional people and fun
Getting turned down by customer
Selling solutions
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Operator: City, State & Listing please.
Operator II/ 411 (Former Employee), Long Beach, CAApril 9, 2014
Provided assistance to callers requesting telephone listings; and inquiries for driving directions, movies, restaurants, weather and sports. Typical day at work: finding mostly phone numbers & listings for cellular phone users. Management is an Ok bunch, but not very empowered from upper management above them. Co-workers, a motley crew, great to be – more... around. Hardest part of the job: changes that come from the decision makers whom never took a call or have forgotten. Most enjoyable: Location of worksite, co-workers, working with the automated systems & the national directory programs. – less
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Great Job but not for parents
Technician Specialist (Current Employee), Naperville, ILApril 9, 2014
This job has a lot of great benefits and you are able to make some decent money but it takes up your whole life. Verixon wants you to live and breathe their company. They start off by saying how they believe in work life balance but once you are out of training they work you 9+ hours a day even if the store is slow. They say they are willing to work – more... with different life situations but being a single mom they have not tried to work with my schedule with daycare at all. I close almost every day I work. This causes me to have to pay extra for childcare and I rarely get to see my son.
Also management is money hungry so no matter what you do it will never be enough. You could be number one in your district and they will say you are not doing well enough and should be number one in the region. It is very stressful but for someone who enjoys being pushed it would be ideal. Because you can make good money on commision if you are not in a slow store – less
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Verizon Wireless
NNO System Performance Engineer II (Former Employee), Branchburg, NJApril 9, 2014
Great place to work and grow. Lots of new experience to gain.
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nice place to work
Business Service Consultant (Former Employee), Wilmington, DEApril 9, 2014
Great pay, benefits, and training. Stressful, but the pay makes up for it
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Good company to work for
Rep-Retail Customer Support/Key holder (Former Employee), New York, NYApril 9, 2014
401k-the best match up to 6%
School tuition reimbursement-$8,000/yr- the best
Work environment- great if you had a great manager, horrible if you manager sucked
PTO a yr- amazing
If you want to adopt a child- the company gives you money towards cost.
Corporate needs to relate more to the retail employees as far as the culture in the store environment. – more... But all in all great company – less
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Corporate Structure
Customer Service Supervisor (Former Employee), Southfield, Michigan 48034April 9, 2014
Pros: employee incentives to balance work/life.
Cons: n/a
Verizon Wireless has set the ground work for Organizational Structure, Behavior and dynamics. Verizon Wireless has master the plan of cultivating an culture within the organization that promotes harmony.
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Fast paced and enjoyable work enviornment
Customer Consultant (Current Employee), Little Rock, ARApril 9, 2014
A typical day includes taking 20-30 calls a day. Calls range from technical issues to billing concerns. The work is fast paced but enjoyable. Management and co-workers are interesting and fun.
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Young and Techie Call Center
Customer Advocate (Current Employee), Rancho Cordova, CAApril 9, 2014
Pros: #1 in the area and enterprise 3 times
Cons: reactive business decisions; lack of follow through creating upset customers, some billing system changes
Health is promoted, so we all try to take the stairs or walk laps around both buildings. We spend a few minutes managing our desktops to stay efficient In some cases we'll, 'huddle' This is one of the most enjoyable parts of the day since we're on the phones 7 hours. We are managed by Supervisors, who are grouped into different Associate Directors within – more... the center. Our teams change every 6 months. We have a lot of ice breakers in our meetings and you get to know a lot of cool people. – less
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fun and rewarding
Sales Consultant (Current Employee), PAApril 8, 2014
Money was not all there, but the culture was fun to work at. Would do it again
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A leading company in the telecommunications industry
Coordinator - Customer Service Operations (Current Employee), MarylandApril 8, 2014
A great company with strong training, competitive benefits, and work/life balance.
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slaveship
Customer Service Representative (Current Employee), Little Rock, ARApril 8, 2014
Pros: breaks
Cons: lack of air and professionalism
Very poorly built buiding for manufacturing
The staff is not trained properly
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friendly,helpful,fun and secure
Sales Associate (Former Employee), Salinas, CAApril 8, 2014
Pros: hourly plus commision
Cons: monthly meetings outside town
As a sales represanative for Verizon wireless, my responsibilities consisted of performing excellent customer service, while helping the customer identify the right plan for them while meeting my weekly quota. I also took payments, upgrades, and kept a nice clean work area.
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which te pay was higher
Technical Support (Former Employee), Plainfield, NJApril 8, 2014
technical support for devices when android first launched was a great time in mobile
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Most Stressful Environment EVER
Customer Sales Representative (Former Employee), Upland, CAApril 8, 2014
Pros: excellent pay and benefits
Cons: it took 3 years to become a "normal" human being again, the emotional scars of being mistreated are still fresh in my mind
A typical work day felt like "being handcuffed to my chair" while the "warden" listened to my calls. Then being "brought up on charges" on a regular basis for "crimes of lost sales opportunities". I learned how to provide quality customer service, the importance of maintaining confidentiality and how to be a fantastic call center customer service representative – more... despite management redicule. Management "micro-manages" and has no compassion for the employees. They'd rather have "robots" than humans working and taking these calls. Co-workers were awesome and, away from the office, would agree to the above and complain just the same. The hardest part of the job was being "picked apart" after each and every call by a supervisor that enjoyed making me feel like a rabbid child in a corner and kick me while I was down. The most enjoyable part of my job is helping my customers, engaging with them and making a difference in their lives. – less
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Money is good but money is not everything
Global Technical Support Coordinator (Current Employee), Elgin, SCApril 8, 2014
Pros: benefits & compensation
Cons: work life balance
There is no down time from time you come to work. The hardest part of working there is being able to take time off without prejudice.
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no work life balance
Assistant Retail Sales Manager (Former Employee), Cleveland, OhioApril 8, 2014
Pros: benefits
Cons: no work life balance
-inconsistent hours
-poor staffing
-high turnover
-training reps to move to the next level was the most enjoyable part of the job
-the hardest part of the job was keeping the moral up due to changes in compensation and customer interactions
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It is okay
Account Manager (Current Employee), Seattle, WAApril 8, 2014
There is talent but it is not being utilized. Company is to big and upper leadership are scared put their necks out for their minions.

About Verizon

At Verizon, our people are busy changing the world-tackling the toughest challenges in areas like Healthcare, Energy, Public Safety, – Read more