Corporate America with that comes high turnover and no salary increase. Also no integrity or assistance from upper management. You are on your own.
Sales Manager (Former Employee), NY – December 1, 2013
Cons: upper management does not care about the folks who work for them.
Verizon is a corporation like all the other profitable companies who need to report numbers to Wall Street. If you do not make your quota which is unattainable, you are let go from the company. It is a churn and burn mentality. Only the strong survive.
Productive place to build and grow professionally.
BUSINESS MANAGER (Current Employee), Virginia – November 30, 2013
Pros: team orientted organization, bonus structure, 401k, and competitive salaries
Cons: work-life balance, long hours
I have worked at Verizon since 2008 and have a learned a great deal. I have developed a great relationship with people who have mentored me and promoted self growth. You are so busy that the day goes by extremely fast. I currently work with a group of individuals who believe in the idea of team which is displayed throughout the entire organization. – more... The hardest part of the job is being a government facing organization within a Commercial corporation. The most enjoyable part of the job is the leadership and my colleagues. – less
Pros: learning new skills all the time, working with international team .
Cons: company layoffs
Working with million dollar accounts was a challenge but thoroughly enjoyable. Loved solving their issues and giving them total satisfaction. Hardest part of the job was when we had natural disasters and getting them to sometimes understand it is out of everyone's hands. I adored my coworkers and my boss I had worked with for 11 years. Best job ever.
Customer Service Representative (Former Employee), Township of Randolph, NJ – November 30, 2013
Pros: good environment
Cons: not enough hours
A typical day at work would be, answering phones, helping customers, setting up accounts and helping customers with phone complications. The hardest part of the job can be on the holidays where everything is hectic, but the best part of the job was the relief and satisfaction I gave the customers. I learned how to understand customers better when assisting – more... them, also I learned how to work at moderate pace, but most importantly I've learned how to deal and understand the customers. Management were very helpful, a little rough and around the edges but overall the management were an outstanding team. – less
General Store Manager (Current Employee), Aiken, SC – November 28, 2013
My day consist of 90% on the floor and 10% in the back of the house. As I continue to maintain floor presence, I work with the individual employees on their communication and sales skills as well as provide excellent customer support. My store enjoys their work experience and is proud to come in each and every day.
Customer Service Representative (Former Employee), Rancho Cordova, CA – November 27, 2013
Pros: free gym
the work enviroment I very friendly and helpful they work as a team and give wonderful benefits and pay managment would stop what they are doing to listen to your problem no hard part of the job most enjoyable part was working with the customers over the phone and training.
Professional environment, In a fast paced, customer-based community.
Customer Care Representative (Current Employee), New York, NY – November 27, 2013
Pros: great staff/management, daily goals and awards, great community, fast paced environment
Cons: short breaks.
A typical day at work would be to check emails for latest promos, check pricing on the devices and stock the floor, order necessary equipment for inventory, take in shipments, check/change floor plan. I can't even describe how much I learned. I learned how to quickly take care of customers while still focusing on the task at hand in a accurate and precise – more... matter with ought rushing out the customer. I strongly enhanced my multitasking skills, interpersonal, communication and customer service skills. Management Is wonderful, they know how to coach you to be more effective and proficient at work. My co-workers are wonderful. I pride myself in team work, and its such a wonderful environment working with my co-workers since we are always In communication, always in sync, as if we are pieces of a train. The only hard part about my job is keeping up with all the new devices that come every week, since we always retired devices and bring new ones, but In reality is a very fun and enjoyable part of my job as well( learning about new devices, keeping up with the ever-so growing technology and being knowledgeable about different kinds of products.) – less
Collections Associate (Former Employee), Westfield, IN – November 25, 2013
I took phone calls from customers that needed payments arrangemnents all day long. Some customers were not happy but after a few minutes on the phone they calmed down and we figured out a solution to their problem. I learned how to deal with people that were not happy very quickly at this job. My co-workers were al awesome people as well as my management. – more... The hardest part of my job was leaving it. The best part of my job was helping other people. – less
Customer Service (Former Employee), Cambridge, MA – November 25, 2013
Pros: pleasing customers while providing great service in a fasted pace work enviroment
Cons: not taking breaks
Fast paced work environment. Learned how to work efficiently under pressure. The management was good and we where constantly trained on new products. All employees interacted well with each other. The most difficult part of the job was not being able to take breaks. the most enjoyable part of the position was making customers happy by fixing their phones.