Program/ Project Manager (Former Employee), Ashburn, VA – August 9, 2014
* Receive work ticket requests from Customers, Survey the requested work at Customer's location, Do requested work on Commercial and/or Secure phone switch and Order needed equipment for Installers, Assign work task to Installers, Carry task orders to Installers at another location. * Complete Commercial and/or Secure phone switch work and Order needed – more... equipment, Assign work tasks to Installers during different stages of ongoing building renovations. Carry these task orders to Installers. * Field phone calls from Customers concerning Equipment usage, Changing due dates for work, Asking when requested work is to be completed etc. – less
Customer Service Representative (Former Employee), Ely, NV – August 28, 2014
it was great. I was learning more and was doing my training, learning how to do activations, credit checks, fixing the problem on the phone and helping customers. management was ok could have done better to help. my co worker was really nice. the hardest part of the job was it wasn't really hard. I enjoyed interacting with customers and helping them – more... out – less
My job at Verizon Wireless was great. The environment was great everybody was very friendly and willing to help you. I learned that it is ok to strive for excellence without feeling like your being arrogant. The hardest part of my job was not being able to help every customer.
PROVIDED QUALITY CUSTOMER SERVICE, CASHIER, ANSWERED PHONES, AND HELPED MANAGED CUSTOMERS ACCOUNT PROBLEMS AND SOLD PRODUCT ALL DAY LONG. CO WORKERS WERE NICE AND I LEARNED ALOT FROM WORKING HERE. THERE WASNT NOTHING I REALLY DISLIKED ABOUT THIS JOB. I REALLY ENJOYED WORKING WITH PEOPLE AND GIVING CUSTOMER – more... SERVICE. – less
I awesome job that went bad due to poor management
Customer Service Consultant (Former Employee), Pittsburgh, PA – August 28, 2014
Pros: pay scale and benefits
Cons: bad management
I learned a lot of different systems. Hardest part of the job was the management team wasn't there to help you do better they were there to make you look bad. I enjoyed all the people that I worked with and enjoyed talking to the customers and resolving their problems. I was a team player and was always willing to help.
Good pay and culture, my managers were outstanding. Not so great work life balance. Commissions tempt you to be dishonest with customers. Can still make good money and be honest though. Alot of politics involved in advancement.
Construction Splicer (Former Employee), Garland, TX – August 27, 2014
Pros: great benefits and pay
Cons: outside weather conditions and lay-offs
Construction splicer that mostly spliced fiber optic cables. I learned how to splice copper and fiber cables plus test those cable. Management and our group of splicers were a close group. the hardest part of the job was working out in the weather conditions. I enjoyed the job because there was no supervisor standing over your shoulder. You were given – more... an assignment and you had to be responsible enough to complete the assignment on time and correctly – less
Aspect of job was great but due to inconsistant direction and instructions given to employees , makes the company a hard place to work for.
Customer support / Technical Coordinator (Former Employee), Rochester, NY – August 26, 2014
Pros: good pay and benefits
Cons: inconsistant direction and instructions given to employees which causes confusion and stress.
taking calls to assist wireless phone customers is resolving device issues. I learned that no matter how small an issue is in the scope of what could be wrong, the matter is of great importance to the customer and needs to be resolved. management in most cases , co-workers felt needed more training. co-workers were just trying to make it through another – more... day due to the feeling of lack of support. there was at least to me no hard part to the job. – less
Credit Specialist (Former Employee), Trenton, NJ – August 26, 2014
Pros: fun, productive and friendly environment!
Working at Verizon was very productive and fun. You were treated more like family than employee and manager. There was always training to better our communication but also fun activities such as health fairs, Diversity day or Appreciation day. Working at Verizon really built my skills to become a better worker and a better person overall. Best place – more... to work! – less
Solutions Manager (Current Employee), Frederick, MD – August 25, 2014
Pros: benefits, good pay, tuition assistance, training.
Cons: unstability and job security
under the mercy of your DM to move you to other locations as anywhere in the zone and as many times as he/she wants. the stress and the pressure covers the eyes of what you have done before. sometimes you have to fight for the role that you want. Verizon wireless is a great company and has to different routes to proceed with your career. people who – more... work there makes it undesirable. – less