Cons: poor managers and supervisors, too many broken processes
Verizon Wireless is great place to start your career in the telecommunications industry. They have the leading technology in 4G and top of the line devices. Also, their service is undoubtedly the best in the business. However, supervisors and managers especially in the customer service side need restructuring. I am not sure how some of these guys still – more... have jobs. Many employee benefits have been stripped down over the years such as keeping unlimited data plans, reduced vacation time for new employees, and tighter control over attendance. No job security...cutthroat leadership and HR that will side with the company, not the employees. – less
Cons: customers, reps bug you on lunch, overworked
It's retail. However, you will be asked to stay longer than normal, you will be asked to work overtime, you will be asked to come back from lunch early. Customers food the Verizon stores. It isn't normal. It doesn't matter how many reps you have in the store at one time, you will get slammed. I have had people throw items at me, I have received a phone – more... that was once in a portojohn and I even watched a woman get tasseled in front of me because her actions (customer). Cellular retail is not for the faint of the heart, it will break you and you will be exhausted. It is a great buffer to a resume but I would not make it a career. – less
RECEPTIONIST (Former Employee), Bensalem PA – July 22, 2014
I answered all incoming calls for 4 locations. The Phila, Baltimore, Chadds Ford, and Harrisburg offices. I worked with the customers on an everyday basis. I was at the front desk so I not only worked with customers on the phone but also in person as I greeted them on arrival. I also handled all mail both incoming and out going. This included FexEx. – more... I was responsible for all deliveries. This part of SuperMedia / Verizon sold yellow page advertising, I was also responsible for the book room. This meant unloading skids of phone books. I maintained all copy machines. I ordered supplies for the machines and repaired them as needed. I enjoyed my job for 25 years. The company downsized and positions were eliminated .
I enjoy working with people and solving problems. – less
Project Manager (Former Employee), New York – July 21, 2014
Pros: college education, excellent benefits
Cons: 24/7 environment, on call, strike assignments
A typical day at Verizon, varied throughout my career. In 1986, we were called NYNEX, and I was introduced to my first professional experience. My position required me to interact directly with business customers as well as a heavily adminsitrative workload. My managers were essentil mentors and helped in the development of my skills.
I moved laterally – more... throughout the corporation, learning new skills and holding different titles. Executive Assistant, Manager, Project Manager, Subject Matter Expert, Specialist. With each and every new postiion, there was growth.
As I progressed into management, and the unfortunate pifalls of our economy, the hardest part of my job, was absorbing responsibilities of other managers when the corporation was forced to downsize. However, this was also a somewhat enjoyable aspect as well. Managers, such as myself, and my superiors, worked very cohesively and succeeded in meeting our goals for each quarter.
Overall, the "phone company" was an exceptional experience, one I am truly grateful for. I was able to otain my BA in business administration/management, learned many technical skills, and interacted with an amazing number of talented people. – less