Great people to work with.
Pros: good pay, great benefits.
Cons: some parts of the company fading away. layoffs.
Typical day consists of monitoring alarms, and opening tickets either routine or outage.
I learned alot about troubleshooting and the need for redundancy.
Management was always knowledgeable and fair.
The hardest part of the job was the swing in activity, slow one minute outages the next.
The best part of the job was helping problems get resolved.