Service Tech/Fios Technician (Former Employee), Port Chester, NY – October 29, 2013
Pros: overtime, vacations, medical & dental, advancement
I enjoyed pulling up may load for the day in the computer and providing quality installation to my customers. The telephone industry was constantly evolving and I took every opportunity to advance to latest technology for providing quality service for my customers. The hardest part of my job was training for the FIOS technology of bringing fiber to – more... home., but once in the field the new technology became second nature. The most enjoyable part of my job was seeing a happy customer on a completed order on a new install or repair. I take pride in a job well done. – less
Consultant (Current Employee), India – June 9, 2014
Pros: work & family life balance is amazing
Cons: can pay better
Verizon is a dynamic Organization which strives to innovate in every facet of business operations to develop revenue generating streams while keeping the end customer and vendor partners happy. innovation in Technology is the core of the company. Awesome Organization.
Affiliate-Engineer (Current Employee), Muntinlupa, Philippines – September 12, 2013
Verizon is a good working environment where I learned how to deal people with different culture and personalities. Aside from the technical and management training provided by company, health benefits is also a plus.
Customer Service Representative (Former Employee), Fresno, CA – August 27, 2013
Great Benefits, great pay, the goal is to sell with integrity but that's not exactly what happens. 5 out of 7 Sales reps i worked with were liars and did not sell with integrity, some didn't even know the product well enough to sell it. they relied on fake stories and looks to sell to poor people who did not have a use for these products. Hated that – more... i would try to sell with honesty but was pushed to sell with lies. – less
Receptionist (Former Employee), Toronto, ON – February 20, 2013
Pros: had big place for dinning and rest area
Verizon wireless, was great place to work in with friendly staff members. It was very busy with more than 10 telephone lines and over 100 employees. I learnt to multi-task and be accurate at the same time. The hardest part of the job as receptionist was to memorize names for over 100 people. I enjoyed the multicultural and non- judgemental environment.
Good place to work because of fellow workers despite management,
Construction Cable Splicer (Former Employee), Plano, TX – July 20, 2014
Pros: pay and benefits
Cons: management has a very anti-employee attitude
This is a good place to work, with great benefits,and compensation. The atmosphere with the fellow workers makes it a fun place to work, The biggest draw back to working at Verizon is the company's attitude toward management style. The company chooses to be very adversarial towards it's employees.
Incredibly stressful, degrading and toxic work environment
SALES CONSULTANT (Former Employee), Scranton, PA – July 19, 2014
Pros: pay and benefits
Cons: incredibly toxic and harsh work environment, excessive pressure from management, constantly threatened with harsh discipline and termination of employment.
Verizon is an incredibly toxic company who degrades and devalues their employees. They manage through intimidation, constant threat of harsh discipline and termination of employment. They require employees to act unethically and improperly with customers and I deeply regret giving them three years of my life. I would not want my worst enemy to work – more... for this company. – less
Customer Service Representative (Former Employee), Chandler, AZ – July 19, 2014
Increased and Maintained overall performance and commitments while assisting with escalations and sales support. Created customer satisfaction survey, drastically reducing potential problems. Consistently awarded leading Performer month over month for balanced performance. Ranked top 10 out of west area call center for first and second quarters
Travel, installs, repairs, projects, work remotely and daily challenges
MTS 3 Specialist (Former Employee), Taunton MA – July 18, 2014
Pros: challenging, and expect the unexpected at a montment notice.
Cons: training was hard to come by. had to learn on the fly.
I was able to work from home and have access to all our equipment and to maintain and upgrade. Was able to work with our customers remotely and fix most issues remotely unless it was required to be on site. Work all daily tickets and worked and managed all projects and calls remotely. My work was never boring as there was always a new challenge that – more... some had and worked it with our team. – less
Customer Service Facilitator (Former Employee), Rochester, MI – July 18, 2014
Pros: room for advancement and growth
Prepared all paperwork for payment and closing of account(s) Assisted customers with phone inquiries and technical support Initiated and processed new customer accounts Understood many company products to promote to customers