Pros: bonuses, customer service appreciation week twice a year, in office games and team building activities, and holiday party, $15 gym membership, great benefits
Cons: escalations, sitting in one place all day, changes occurring almost constantly
As a call center employee, your day is very structured to ensure the most coverage to take calls. Your hours are needs of the business.
Co-workers are awesome, they help you out whenever you need it and provide tricks on how to navigate the systems.
The hardest part of working in a call center is you can't get up and use the bathroom anytime you want as everything is specifically scheduled to maximize the call service level. In addition, customers escalating over small things.