I learned a lot about customer service, tech tier and customer satisfaction from this coorperation.
Customer Service Representative (Former Employee) – Utica, NY – 16 November 2016
Every day your Temper is tested when working with customers. Some are really really nice. And some are not as nice as others. But you have to remember to treat everyone with exceptional customer service no matter the situation.
Senior Product Manager (Current Employee) – Toronto, ON – 14 September 2016
At Verizon Telematics I have worked with very skilled and experienced professional teams of engineers, support staff, sales team, marketing team and management. Independence and team work are both fostered to maximize professional achievement and growth.
Global Solutions Consultant (Former Employee) – Toronto, ON – 15 December 2015
As a sales executive there was no concrete and defined sales strategy for the global sales department to execute on. The strategy rather was left up to each individual sales executive in their territory.
Verizon hired very talented and intelligent people but failed to utilize them properly.
Products and services were often not what the market was looking for.
Specialist (Current Employee) – Hyderabad, AP – 27 September 2015
Management talks on Sig Sigma but teams are not practising Sig Sigma. Though 24/7 is not required but implementing by Management, it is effecting health. Overall company is good but it need some change in Delivery Management
Office Support (Former Employee) – Toronto, ON – 3 February 2015
My co-workers and manager are so friendly,i loved my job and it was a pleasure going in to work.I have learnt to do account payable and also purchasing,that wasn't apart of my job routine but i volunteered
Technical Mgr- Cyber Security (Current Employee) – Hyderabad, AP – 21 January 2015
What areas of the business have you been exposed to while working in audit?
I am in to IT Audits since last 10+ years. I got an opportunity to utilize my IT Audit SKILLS in different type of environments like Banking, Finance, Administrative and IT. Initially I used to assist Reserve Bank of India Auditors when I was with Andhra Bank. There I realized about my abilities and analytical strengths in Probing issues.
2. A typical day at work.
Most of the times people will be having different opinions and it is really challenging to co-ordinate all of them to achieve common goals. However, my strengths (adaptability, positive attitude, flexibility, understanding people) help me to overcome such challenging situations.
Successfully managed one such critical situation when I was in Infosys, Bangalore as Verizon’s Cyber Security Advisor. There was a mismatch in between our goals and Vendor goals, which created challenges.
I played crucial role in resolving the issue and building good relationship with Infosys representative. In fact, I have identified few security gaps in Infosys operations and requested him to mitigate the same. However, he is not ready to mitigate the gaps as he is not considering them as security risk. I was able to explain and convince him about the risk and how it’s going to affect the business.
Finally we build good working relationship and now he feels free to reach me for any support.
3. Build customer relationships.
In my present role I need to interact with customers/users on regular basis and need to maintain good relationshipmore... with them to ease my job.
Whenever I go for Audit, create good healthy and friendly atmosphere while chit chatting with customers during my first talk. I will also explain them how the security team will help them in ensuring compliance and safeguard their activities from information risk.
When we respect their role and make them understand the objective of the audit, they feel free to share and explain all their activities, practices etc., which helps me to identify the gaps easily.
Most of the times, customers will reach me directly prior to implement any new process to take my advise on Security point of view. That's how I build good relations.less
Entry Level Sales Associate for Verizon (Former Employee) – Toronto, ON – 25 September 2014
This was an amazing experience. In buffalo new York there was a job fair that attended right out of high school. I applied and was hired, the catch, It was across the border in Canada. I took the opportunity to experience a different country. I sold cell phone plans in store and did extremely well, but unfortunately my work visa got hung up and I returned back to Buffalo. This job made me discover my selling techniques and friendships.
Software Development Engineer (Former Employee) – Hyderabad, AP – 27 August 2014
Verizon is one of the big players in the Telecom Domain. Working here i got to learn a lot about the latest technologies in Telecom. A very economically stable company to work for. Job security is high.
Customer Service Representative (Former Employee) – Kingston, WI – 27 November 2013
A typical day at Verizon I would answer telephone calls from Customers and advice them of the progress of their rebates. I learned to be patient in dealing with customers who were perturbed because their checks were not mailed to them. I also learned about rebates. my co workers were friendly and easy to work with. the hardest part of the job was trying to get the irate customers to calm down. The most enjoyable part job was answering the phones not knowing who was on the other end of the line.
Receptionist (Former Employee) – Toronto, ON – 20 February 2013
Verizon wireless, was great place to work in with friendly staff members. It was very busy with more than 10 telephone lines and over 100 employees. I learnt to multi-task and be accurate at the same time. The hardest part of the job as receptionist was to memorize names for over 100 people. I enjoyed the multicultural and non- judgemental environment.